Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


+ Reply to Thread
Results 1 to 5 of 5
  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    samantha mc Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jun 2006
    Posts : 2 (0.00 post per day)

    Smile The banking charges tango...help needed

    Help needed, The Royal Bank of Scotlandicon, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

    The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

    This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....

    Similar Threads:

  2. #2
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    Jimbo44 Highly informative Jimbo44 Highly informative Jimbo44 Highly informative Jimbo44 Highly informative Jimbo44 Highly informative Jimbo44 Highly informative Jimbo44's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Oct 2006
    Posts : 273 (0.06 post per day)

    Default Re: The banking charges tango...help needed

    Quote Originally Posted by samantha mc View Post
    Help needed, The Royal Bank of Scotlandicon, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

    The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

    This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....
    Hi, welcome!

    You say you sent "...a copy of the complaints letter from this site...". Was this the S.A.R. (Subject Access Letter) or, if not, which letter did you send?

    Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

    Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.


    A 'click' on the scales is always appreciated if I have helped. Many Thanks!
    Follows
    0
    Following
    0

  3. #3
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    mutzi Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Apr 2006
    Posts : 190 (0.04 post per day)

    Default Re: The banking charges tango...help needed

    They say such things just to do exactly that, put you on the back foot. They will back down if you take it all the way, It's the standard tactic from every bank.

    If you want to know exactly what to expect, have a read through the other threads on RBSicon in this forum: http://www.consumeractiongroup.co.uk...scotland-bank/
    You'll find everyone gets the same letters


  4. #4
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    samantha mc Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jun 2006
    Posts : 2 (0.00 post per day)

    Default Re: The banking charges tango...help needed

    I sent the SARicon on the 17th July to which they did not respond within 40 days. I then sent another letter in which i used the information on this site to prompt them to send out the statements - the threat to complain to the Information Commissioner seemed to stir them into action. Apologies for getting my info mixed up....


  5. #5
    Site Team The Consumer Action Group MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative



    Follow Real_CAG on Twitter
    Cagger since : May 2006
    Posts : 55,216 (12.68 post per day)

    Blog Entries
    4

    Default Re: Samantha MC v Royal Bank of Scotland

    Sam I will give you an official welcome to the site.
    As has prev been suggested,you will find info in other RBSicon threads.
    I am going to post this there for you so I hope you will then be able to be seen by all the other claimants too.
    I hear what you are saying........I was new here once and know it can be pretty confusing at first theres a very good crowd in the RBS forum you will be fine.
    If you need more advanced help then feel free to ask

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






    Follows
    0
    Following
    0


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details