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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Samantha MC v Royal Bank of Scotland


samantha mc
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Help needed, The royal bank of scotland, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

 

The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

 

This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....:-)

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Help needed, The royal bank of scotland, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

 

The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

 

This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....:-)

 

Hi, welcome!

 

You say you sent "...a copy of the complaints letter from this site...". Was this the S.A.R. (Subject Access Letter) or, if not, which letter did you send?

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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They say such things just to do exactly that, put you on the back foot. They will back down if you take it all the way, It's the standard tactic from every bank.

 

If you want to know exactly what to expect, have a read through the other threads on RBS in this forum: http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/

You'll find everyone gets the same letters ;)

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I sent the SAR on the 17th July to which they did not respond within 40 days. I then sent another letter in which i used the information on this site to prompt them to send out the statements - the threat to complain to the Information Commissioner seemed to stir them into action. Apologies for getting my info mixed up....

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Sam I will give you an official welcome to the site.

As has prev been suggested,you will find info in other RBS threads.

I am going to post this there for you so I hope you will then be able to be seen by all the other claimants too.

I hear what you are saying........I was new here once and know it can be pretty confusing at first theres a very good crowd in the RBS forum you will be fine.

If you need more advanced help then feel free to ask :)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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