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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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TNT Direct / Parcel2Go - Blaming me for late delivery **RESOLVED**


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Morning all,

 

I have an interesting but perhaps a rather open and shut case with TNT Direct aka Parcel2Go.

 

Purchased courier service to transport a PC from my home to a close friend in the USA. Paid £68.46 on 15/11/2018 for collection on 19/11/2018. Delivery within 1 - 3 days but confirmed for 22/11/2018.

 

Customs paperwork and FCC 740 form was completed and provided.

There is very little information out there on how to complete the FCC 740 form but after finding the example version on the FedEx website I completed it and attached with the parcel.

 

19/11/2018 TNT arrived to collect Parcel and it was handed over.

 

22/11/2018 comes and no updates on the tracking information.

I contacted TNT Direct / P2G via webchat and was told they were missing the FCC 740 form and the parcel was being held in their depot.

I explained to them that I had already included the FCC 740 with the customs paperwork as per the instructions.

Nevertheless they requested duplicates and I provided those the same day in good faith.

 

23/11/2018 TNT bring the parcel back to my home address.

I was in but as I was not expecting any callers I did not answer the door.

So the parcel was taken back to the depot.

I contacted TNT and explained what had happened, they advised me it would be resolved and the parcel delivered.

 

27/11/2018 still no updates on tracking so contacted by webchat again.

Was told they did send over the duplicate forms and contacted the depot but this was not followed through correctly.

 

29/11/2018 Parcel Delivered - But tracking information not showing this and P2G / TNT completely unaware of this also!

03/12/2018 still no tracking updates so another web chat.

This time they opened an investigation.

But this time I was told "Good afternoon, Order number This is in transit now"

 

06/12/2018 again no tracking updates so contacted them again and was told an investigation would be opened again and they would contact me within 1 - 2 working days.

 

11/12/2018 still no updates so I contact them again and begin to lose patience and this is where things started to get a little interesting.

 

I was told: "Consignment showing as Delivered by FedEx 29/11/2018" I had already mentioned and was advised on delivery that a refund would be "looked into" because of the lengthy delay for delivery. But nevertheless the agent I spoke with used just about every excuse under the sun to blame me for the late delivery and said a refund was not possible.

 

When I didn't take no for an answer he then tried to change the date the parcel was sent to the 27/11/2018 so delivery was made within the 1 - 3 days.

I wasn't having that either.

 

I then used the example of public transport and that a service is not guaranteed to arrive at the time advertised in the timetable.

But if there is a delay the operator will compensate (obviously I know there are exclusions to this, but the principle remains the same) the passenger for late arrival.

The agent then tried to say that a service guarantee was not purchased, but this was never offered on the website in the first instance.

But go and look at the TNT Direct website for this nice little extract on parcels to the USA:

 

https://direct.tnt.co.uk/services/parcel-delivery-to-usa

 

So a guaranteed service is not a guaranteed service it seems...

 

But the absolute icing on the cake are the terms and conditions on the TNT Direct website: https://direct.tnt.co.uk/legal/terms-and-conditions

 

But the agent seemed to think that the terms and conditions I agreed to are these, on a completely different website: https://www.parcel2go.com/content/about-terms.aspx

 

When I advised the agent they had contradicted themselves they tried to blame the delay for delivery was because of the address used and not because of the paperwork.

I had the PC sent to my friends work address, which is a small bank branch in the USA which has a mailroom on site.

They use PO Boxes for each staff member, But the mailroom is small enough that staff would know who a parcel should go, even if the PO Box was not put on the label.

But nevertheless this is a moot point as they still accepted the order and carried out the contract in a rather amateurish manner.

But it just goes to show how they tried to use every excuse available to avoid being responsible.

 

I'm going to take this on as I am satisfied I did not receive the service I paid for, which was delivery within 1 - 3 working days.

If they offered a 50% refund at the time of conversation, I would probably have accepted that as they still provided part of the service paid for.

Now I most likely will not and am going to look into doing a chargeback for the service.

 

I'm reasonably comfortable with handling this without too much input.

But I wanted to document this in case anyone else has the same problem with TNT Direct / P2G.

Is it worth writing a formal complaint to the executive office for this or should I just do a chargeback and see what happens?

 

Oh and the tracking website still has the parcel in Liege Euro Hub... So I have no actual proof of delivery, just their agents say so...

Edited by dx100uk
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This is how I spend most of my life :ranger:

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Just an update here. I decided to try the "Lets be nice" approach again and spoke with TNT Direct again today. I pointed out how their website stated about keeping to a delivery guarantee and I was given a full refund as a gesture of goodwill.

 

I was told about using PO Boxes and explained this was an error on my part and that "Employee Box" should've been used instead. I did counter this and re-enforce that as TNT accepted the address given that it did not waive them of their obligations under contract because they still choose to accept the contract. But I also said I would not use the service for PO Boxes in future.

 

Refund in 5 - 7 working days and will update once received.

This is how I spend most of my life :ranger:

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  • 2 weeks later...

ofcourse

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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