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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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TFL took a interview under caution for using my dads 75% off discount card.


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Hi

 

I’m looking for help. Yesterday while traveling home from work on Heathrow connect, I was asked to show my ticket from a TfL agent. I showed my photo card together with my dads monthly ticket. My photo card number and dads monthly ticket number from his photo card did not match. They questioned me to which I said that I mistakenly took my dads monthly ticket while leaving the house in a hurry.

 

I was interviewed under caution and said that there is a 50-50 chance of TfL contacting me.

 

I have been really stupid for taking my dads ticket instead of buying my own. Can someone please help me with further steps? As I have heard this can go to court.

 

Thanks

Edited by Wonderwoman511
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Hello and welcome to CAG.

 

Can you tell us what kind of card your dad has please? And did the TfL agent give it back? Also, have you used it before because they can trace whether the same journey has been made before on that ticket, going back a couple of months.

 

You'll need to wait for them to write to you, which can take up to 6-8 weeks. Once you know if they're taking action over this, we can advise what to do.

 

Best, HB

Illegitimi non carborundum

 

 

 

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It was my dads monthly ticket issued on his photo card. It is paper ticket with a magnetic strip, will they know if I was using it? The TFL agent did not give it back.

 

Thanks for helping me HB

Edited by Wonderwoman511
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What concerns me here is that you benefit from a discount because you are an airport employee. If this got back to your employers, it might have ramifications beyond any problems that you have with TfL.

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I don't think you can do anything about TfL unless and until they write to you. Even if you try to contact them before that, they won't have a case reference for you and won't be able to tell you anything.

 

We don't know much about the Heathrow staff ticket scheme, have you heard of anyone else at work having similar problems?

 

HB

Illegitimi non carborundum

 

 

 

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Is there any steps I can take to avoid this? I have made a foolish mistake and I do not want to loose my job.

 

We can't second guess what TfL might do, all you can do is hunt around our forum for similar cases to see what happened to them.

 

HB

Illegitimi non carborundum

 

 

 

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Have you told your father what has happened?

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In that case I think that you should probably discuss it very closely with him. They could be a possibility that he would come under suspicion for having lent you his ticket.

 

I have to say that although it might be a difficult decision, I always feel that the best thing to do in these situations is to be completely straight dealing. At least then people will believe you when you tell them that you realise that you'd made a silly mistake and that you deftly won't be doing it again. If you try to bluff it through and the truth is found out, it will then look much worse.

 

Other people who come here might have different advice but my suggestion would be to write to TfL, put your hands up and tell them how silly you realise you've been and that you will accept whatever sanction they want to apply to you and they can be certain that you won't be doing it again.

 

There is a risk that TfL might contact your employer – I don't know if they do this kind of thing – but on that basis it might have been a good idea to contact your HR and put your cards down on the table.

 

Of course you need to balance all of this against the possibility of the truth not being found out. I'm sure TfL will write to you and that there will be some kind of sanction. It may be that they don't contact your employers. What is your father going to do about getting a new ticket?

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Yes, that's probably best, then

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you indicate you did it to save on costs so you've been using it all this last week?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why are you reporting this Thread?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No we don't allow that however pm me what might need changing or worries you

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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