Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #41

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Section 75 process does expect that both parties exhaust all avenues of resolving a problem initially...let them come and inspect it if they really want to...does not alter the time frame or your rights.

    We could do with some help from you

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  2. #42

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Whatever you do, do not go to the Ombudsmanicon or you will end up wasting a year, keep the sofa and no refund.
    Go down the legal route or section 75


  3. #43
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    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    RESULT..........!!

    Sofology got the court papers today.....and called me up at today!

    No mention of receiving Court papers too early....which surprised me.
    "Following receiving your court claim formicon, we have decided to go ahead with a full cancellation and refund to save you the stress and inconvenience of a court case. " (Bless 'em )

    They've paid my £70 court fee......arranged pickup for Sunday....and say that refund of deposit paid (and cancellation with BPF) will go ahead on Monday.
    However...they want me to inform the Courts that the case is settled...and to do it now!!

    Happy to settle on the MCOL page.....am I putting myself in a daft position by ticking the 'settled' box at this stage?
    (....think I know the answer to this!!)


  4. #44

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Do not withdraw the case until you have your money and let them know that you won't cancel.
    Just a simple email:
    Dear Sofology,
    I note the content of your communication and as agreed i expect collection of your sofa on (date), cancellation of finance agreement and refund of deposit (£xxx) on (date).
    Regretfully I will not be able to cancel the court case until all your promises are fulfilled.
    I will withdraw the court case as soon as this matter is fully resolved as you promised.
    Regards


  5. #45

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    As above But well done.

    We could do with some help from you

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  6. #46
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    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Thanks king12345 and Andyorch.......

    went for...."I refer to our earlier conversation, and email below and I expect collection of your sofa on 23rd, with subsequent cancellation of finance agreement and refund of deposit.

    I will be happy to inform the Court that the matter is settled after I hear back from you on the 24th. To do otherwise would effectively mean be a lie to the Court, which is something I'm not prepared to do.

    Should an alternative earlier collection time become available, I'd be happy to fit in with that, and enable a swifter arrival at a final settlement time."

    ......I'm sure that Sofology wouldn't want me to lie


  7. #47

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    I personally would have gone with the above (Post #44)...lot more professional and business like........lie to the court ?????

    We could do with some help from you

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  8. #48

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Don't ever go down to their level.


  9. #49
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    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Well....questionable choice of (my) words aside....looks like it's all over!!

    Sofa was collected this afternoon....and re-payment of my deposit initiated.
    They've even stopped asking me to mark claim as 'settled'...and accept that I'll be waiting for everything to 'clear' before I do so.
    As Borat would say...."Great Success".....

    BTW....when the time comes, is it just a matter of ticking the 'paid' button in Claim Status Options??

    Once again....huge thanks for all your help with this....it's a great forum!!!

    Merry Xmas....and I've made a donationicon through Paypal


  10. #50

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    aw thank you
    let us know when its concluded in full

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
    it makes a thread twice as long to scroll through..save data download times and costs
    If you want advice please PM me a link to your thread. PM advice is not allowed!!
    DX
    RIP Martin3030

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  11. #51
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    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Almost there....Barclays just informed me that the credit agreement is cancelled, and the refund of deposit paid now back in my account

    Think I'm happy to adjust claim status now...."settled" appears to be the correct option at the mo' (the other being "paid in full"...which doesn't ring true, as Sofology/Barclays have ended agreement without passing any monies to myself)

    Again....just want to be sure, not wanting to be at home to Mr Cockup again..


  12. #52

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Paid in full...means the required amount plus the court claim issue fee

    We could do with some help from you

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  13. #53

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    yep, if they dont pay the court fee you alter the value of the claim to reflect they still owe you £70


  14. #54
    Basic Account Holder
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    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    They've paid the court fee (#43)

    What they didn't do, was pay the total amount as instructed on the 'court' papers.

    Instead, Sofology have dealt directly with BPF in cancelling loan....leaves me exactly where I want to be, and not at all out of pocket!

    In the end....I opted for 'settled'....seemed to best describe the outcome.
    I've informed Sofology of the 'settled' status of the claim....hoping that's the end of it??


  15. #55

    Default Re: SOFOLOGY giving me the run-around. Any advice please?

    Still unsure what you mean by " What they didn't do, was pay the total amount as instructed on the 'court' papers. "

    But as you state " leaves me exactly where I want to be, and not at all out of pocket " thread title amended and concluded.

    Andy

    We could do with some help from you

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