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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mental health services for veterans


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There seems to be a lot of confusion around mental health services for veterans. There's a myth that circulates, usually on social media, that there's no support for veterans with mental health problems, especially PTSD. It's untrue, and it's unhelpful for those who are suffering because it could make them think it's not worth asking for help.

 

Part of my job is training people in mental health, including the Armed Forces community. I also train NHS and local authority staff around the Covenant and working with the AF community. I thought it might be useful to post some up to date information.

 

The NHS has specialist mental health services for veterans:

NHS Transition, Intervention & Liaison Service

A dedicated, local, community-based service for veterans and those transitioning out of the British Armed Forces with a discharge date.

The service provides a range of treatment, from recognising the early signs of mental health problems and providing access to early support, to therapeutic treatment for complex mental health difficulties and psychological trauma. Where appropriate, help is also provided with other needs that may affect mental health and wellbeing, for example housing, finances and employment, reducing alcohol consumption, and social support. Veterans can self-refer, or can be referred by a GP or charity.

 

 

Veterans Complex Mental Health Service

This is an enhanced local community based service for ex-service personnel who have military attributable complex mental health problems that have not improved with earlier care and treatment.

 

 

Many ex-Service charities also provide health care help and advice - see Veterans' Gateway or COBSEO for details.

 

My own view is that if you are looking for treatment from a charity, stick with COBSEO members (all those on Veterans' Gateway are), because they use evidence-based therapies which have undergone clinical trials. That is not to say that other therapies don't work, but without proper trials it's not possible to know whether they are genuinely effective, and whether they stand the test of time. Personally, I wouldn't go near anyone who says their therapy 'just works', or says that they don't need clinical trials.

 

It's also worth remembering that what works for one person doesn't necessarily work for another; finding the right treatment can involve trying several different methods and referral to different specialists; and recovery takes time, patience and commitment, and often includes highs and lows.

 

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