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    • okay, perfect and thank you so much for the help once again. so firstly i am going to initiate the breathing space, during this time it's likely ill receive a default. when i receive the default are you aware of how long it will take for me to know whether the OC have sold it off to DCAs? Once it's with the DCAs i do not need to worry as they cannot issue a CCJ only the OCs can Even if i decide to come an arrangement with the DCAs no point as the default will remain for 6 years paid or not paid I should only consider repayment if the OC still won the debt and then issue a CCJ? Just to confirm the default will not be seen after 6 years? No one can tell I had one then after 6 years ill be all good?
    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
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Misfuelled Car - Petrol in a Diesel***Resolved***


robj1
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My wife has a 2010 Diesel Outlander.

 

She was very low on fuel, and brimmed it with petrol.

 

She then drove just shy of a mile before it splutted and came to a stop with her instant realisation of her mistake.

 

Quick call to the insurance company and they picked up the car and took it to a Lookers garage.

 

Lookers had it for 3 days, on the 3rd day drained the tank (via the engine bay) and replaced the fuel filter. They said the car was now all sorted, they added some fuel and some additive to the fuel to ensure smooth running.

 

I picked it up and paid the insurance excess.

 

That was around 60 miles ago - the tank was showing half full when the handed it back, and we drove on this without topping up.

 

The car MPG has dropped about 25%, it's knocking slightly and the engine management light has come on, and it smells of petrol fumes.

 

We phoned the insurance company, who have been excellent, and said they would transport the car directly to the garage to have it repaired.

 

They said if it turns out to be non-fuel related, they will cover the cost of transportation, but if it is related to the misfuel, the garage would have to pay for the transportation as they let the car go before it was fixed.

 

The garage have just phoned and said:

 

4 error messages

Fuel Filter Exchange - probably fuel related, they are going to brim it full of diesel and drive it for 40 miles (me paying for the diesel) they said there might be a small amount of petrol still in the system

Speed Sensor - not fuel related apparently although no problems before the misfuel

Air Flow Low - problem with the air flow meter (which they had to remove to get to the fuel filter) but not excepting any responsibility as not fuel related.

And cant remember the 4th

 

Other issues they have now noticed they hadn't before:

Leaking injector - Saying isn't fuel related.... not sure how it's not.

Exhaust slight blow - understand this isn't fuel related, but had an exhaust check only last month

 

I don't know what parts are misfuel related, and which aren't if I am honest.

 

I would assume the injector(s) now leaking are part of a claim, but they say they are not.

 

I am awaiting the results of tank of diesel going in and a 40 miles drive that should be happening now - however not sure how to proceed with the injectors and other issues that I believe could be fuel related.... would it be to get an experts opinion?

 

Thanks

Rob

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Just spoken to them again, the 4th thing on the list was the ambient air sensor.

 

They have filled it with diesel, driven it 40 miles, all fault codes now clear and driving as it should apparently.

 

They say the injectors look like they have been leaking for about a month, so not related to the misfuel - I have told them I will get a second opinion on this.

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I had a Audi A4 1.9 TDI which I filled with petrol, it went about 30 miles before it lit up like a chistmas tree and died, it was taken to the main stealer and they promptly emptied my wallet of £800...... You are lucky you have insurance :)

 

If the injector had been leaking you will get carbon build up around it.

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Pleased you have managed to resolve this robj1..will update your thread title.

 

Tip....I understand you can buy an insert which makes it impossible to put a petrol nozzle into a diesel car:wink:

 

Andy

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