Hi,

I have a question regarding my credit file & 4 Lowell accounts which were closed as a "goodwill gesture" due to my ongoing mental health illness.

Due to them constantly contacting me via telephone and threatening letters, I contacted them first email to request they stop contacting me via my telephone and also to try and setup some kind of affordable repayment plan to clear these accounts. I also explained my health circumstances and my very low income.

They requested I complete a income/expenditure and some proof of my illness. I replied with my doctor's report and explained I will send a income / expenditure form once I have some advice from the National Debtline.

One of the accounts was being administered by BWLegal who had issued a warrant of control which Lowell advised would be stopped and they would take over the account.

A few weeks later, Lowell wrote to me to explain all accounts have been closed and no further action will be taken to collect any outstanding amounts. (Although they didn't inform the bailiff who turned up at my door and left a card, but having spoken to him he is now aware the debt has been cancelled, so all good)

Should all these closed accounts (all equal around £1500 combined) be updated as "closed" on my credit file? Obviously I realise defaults / and the 1 CCJ remain on file for 6 years, but should the other accounts be listed as closed rather than as still active with there outstanding balance? (which they presently are)

Lowell closed the accounts about 6 weeks ago, which did surprise me but obviously took a weight of my mind. Due my present circumstances I obviously won't be applying for any credit etc for some time, so I'm not too bothered about my credit file status but I like to make sure information on it is kept up to date nonetheless.

Any advice appreciated, thanks

wouldn't bother

wont increase any scores

dx

Lowell is an extremely disliked organisation but I have to say that this kind of approach – which may be quite exceptional – is a very decent and humane policy. As it happens we had a lady on this forum a few months ago whose debt had been incurred by her abusive and violent partner. We contacted Lowell and they responded extremely sensitively in that case as well and ceased any collection activity.

I think where any DCA acts in this way then this should be mentioned so they get credit where credit is due (no pun intended!)

Lowell is an extremely disliked organisation but I have to say that this kind of approach – which may be quite exceptional – is a very decent and humane policy. As it happens we had a lady on this forum a few months ago whose debt had been incurred by her abusive and violent partner. We contacted Lowell and they responded extremely sensitively in that case as well and ceased any collection activity.

 

I think where any DCA acts in this way then this should be mentioned so they get credit where credit is due (no pun intended!)

Yeah I agree, I was even surprised they just closed the accounts. Mind you my doctor's report was very intensive, not that should necessarily lead to this decision, but I gotta say I'm very happy with their decision (obviously) .,.took a weight off my mind for sure. The person who dealt with me was from a dedicated team I'm lead to believe and credit where credit is due she was very pleasant to deal with.

@dx100uk yeah I get it won't change any score, my credit score / rating isn't as bad as I would expect it to be anyway, but I aint too bothered as won't be applying for any credit anytime soon anyway

keep at 'em

can you please remove the accounts too...