I cancelled my direct debit and was going to do it via the site as well but forgot. Due to this the members page now says I am in default even though my next payment is due in December and there is no way to cancel via the site.

I contacted the gym who said I need to contact harlands.

I had to send an email as they don't answer the phone.

I was told I need to cancel via the members page which is no longer possible and reinstate the direct debit as you have to give one months notice.

Their website says no contract and no tie in.

Also in their terms and conditions there is no mention of any notice and it says if you cancel your direct debit or cancel via the members page that will cancel your membership.

I have replied explaining this but why won't either side just cancel it?

I just want to make sure I'm not charged anymore.

Here is a link to their terms and conditions which are very vague.

https://members.buzzgym.co.uk/docs/buzz_terms_and_conditions.pdf

Send an email to both

But yes you could owe one nonth no fees

Use the slick letter

Hi Tyallm,

I can't see the T&C's as they are maybe "inside" the members area.

So please tell us :-

1. Is this a monthly rolling agreement.

2. Do the T&C's say you need to give a month's notice.

3. Do they say this has to be done in any particular way - if so, tell us how.

Don't make any further contact with the gym or Harlands for now.

I'm still waiting on a reply to my email but this section in the terms and conditions means what I think it does and that cancelling the direct debit is okay? I just want to make sure that I'm in the right here. The contract does not mention notice and says nothing else about cancelling apart from this paragraph. Their website simply says no contract, no tie in and you can cancel when you want.

Your membership will be cancelled immediately (if/ when) you cancel your Direct Debit Mandate or cancel via the members’ area of our website. After cancelling your membership, it is your responsibility to cancel your Direct Debit with your bank.

me too.

pers id ignore them now then.

ideally yo should NOT be using email

I'm glad I emailed because their reply has completely contradicted the contract and what the gym said. I've never seen such a vague gym contract as well. I'm really hoping their reply was just ignorance and they are not being purposely misleading. They really should not be sending emails with incorrect information. This companies focus is on retaining customers for gyms and making sure defaults are paid so they do not want you to cancel.