Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 6 of 6
  1. #1
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    Default Neighbour hell. Both council and police are no help.

    We've lived next door to them for over 18 years, they have been here since the 70's.
    They are an elderly couply, they are not the problem. Their 40 year old son is.
    He sells drugs at all hours, his Dad has to answer the door to them.
    The son plays loud music, games and shouts.



    One time, this was a few weeks ago. My mum was in the bathroom and he said to his friends 'yeah, their grandson lives sleeps in the bath'.
    He keeps spying on us in the bathrrom.
    When we reported this to the council all they said was 'He's got mental problems, he can't help it'. His mental problems are due to drugs, my nephew has learnign difficulities which he was born with.
    He has called my 18 year old nephew(same one mentioned above) a pervert, peado.
    Because he plays with his brothers and sisters.


    He has now got a camera which we reported today, it's pointing towards the public grass/pathway. We were told we were not allowed to record beyond our garden, not even allowed to record him if he contronts us.


    His dad has been to see the council, nothing. Police have been round and had a word with them, again, nothing. My brother refuses to leave the house now, he's too scared.





    My mum wants to move but it's hard because I have been bidding since I was 18, I'm now 31 and have gotten no where as I am on low band.
    My ESA (or council rent) won't cover the rent until I'm about 35.
    I tried to move out in 2012 but couldn't due to the council refusing me rent.




    I know it's a lot to take in but can anyone help us?


  2. #2

    Default Re: Neighbour hell. Both council and police are no help.

    Hi

    Is the Neighbours Property Council/Housing Association, Private Rented or owned out right?

    I assume from your post this is either Council or Housing Association property?

    Do you have it in writing from the Council that this individual has Mental Health Issues so nothing they can do? (reason I ask this is I see this as a Data Protection Breach as you should never have been informed by the Council that this individual has Mental Health Issues)

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  3. #3
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    Default Re: Neighbour hell. Both council and police are no help.

    It's a council house. No, mental health was not in writing. The council woman just said it. Wheras my nephew has his diagnosed with a doctor.


  4. #4

    Default Re: Neighbour hell. Both council and police are no help.

    Hi

    Irrespective whether that individual has a Mental Health Issue what they are doing is Anti Social Behaviour and to use that as an excuse to take no further action is unacceptable.

    What you need to start doing is keeping a written log of every single incident and report it to the Councils Anti Social Behaviour Team and the Police (101)

    This PDFicon will be of use:

    PDFicon Views: 0 Size: 651.2 KB">Incident Log-with form fields -----.pdf

    Now what I would also do is write to the Council Title your letter 'Formal Complaint' (this way they need to record and have a record) and explain the issues and mention name the individual that informed you that as this individual has Mental Health issues the Council will take no further action you wish clarification of

    a) Why you were ever informed that the individual you complained about has Mental Health Issues is this not a breach of the DPA

    b) exactly why are the Council taking no further action due to this Anti Social Behaviour.

    c) Your require a copy of the Council Anti Social Behaviour Policy (not the leaflet).

    Which Council is this?

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    I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

    I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.
    If you wish to check my advice please seek other independent/professional sources.

    Be assured that our advice and support is FREE on CAG.

    PLEASE HELP US TO KEEP THIS SITE RUNNING

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  5. #5
    Basic Account Holder
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    Default Re: Neighbour hell. Both council and police are no help.

    I failed to mention that for several months my mum has been writing a record of these events and have been sending them to the person on the case.
    Also a few days ago my dad rang them and informed her that next door had a a camera aimed at the public path.


  6. #6

    Default Re: Neighbour hell. Both council and police are no help.

    Couple of links for you reference the camera which would be classed as CCTV:

    Information Commissioners Office link: https://ico.org.uk/your-data-matters/cctv/

    Surveillance Camera Commissioner: https://www.gov.uk/government/public...-your-property

    I would also write and ask if this individual has been granted permission to install these cameras. (whether its Council/ Housing Trust/Housing Association as this is classed as an alteration to the property they should have asked permission)

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    I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

    I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.
    If you wish to check my advice please seek other independent/professional sources.

    Be assured that our advice and support is FREE on CAG.

    PLEASE HELP US TO KEEP THIS SITE RUNNING

    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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