Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Talk talk broadband cancellation within cooling off period

    Hi.
    I ordered talk talk broadband contract 20 over 24 months on 16/10/18.
    The talk talk connection went live on 30/10/18.

    The broadband was not working at all for hours and so I decided to cancel the contract on 30/10/18 as I was within the 20 days cooling off period.
    The customer service representative said she will escalate the situation and confirmed no cancellation fees as I was Within cooling off period.

    I phoned talk talk on 5/11/18 and spoke to the customer service manager Rodney who said no cancellation fee and all charges will be waived.
    He said account will be closed on 11/11/18.
    I received letter from talk talk customer service confirming account termination on 11/11/18 also received Jiffy bag for talk talk router return.

    On 7/11/18 I received email thanking for sticking with talk talk and my account will not be terminated.
    I received email late in the evening and was unable to contact talk talk until 8.00 next morning.
    I had very stressful night as I was worried talk talk will not close my account.

    I phoned talk talk at 8:00 in the morning and the customer rep said I was under contract for 24 months.
    I said I cancelled on 30/10/18 and gave Rodney ref number.
    I was put through to manager Megan who said there was

    Mistake by the back room staff and she said the cancellation will now be on 13/11/18.
    I received email confirming this.

    My first bill of 20.93 is due on 12/11/18.
    Rodney told me I don't have to pay this as it will be waived.
    Do I pay this first bill of 20.93 in order to get account terminated?

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  2. #2
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    Default Re: Talk talk cancellation within cooling off period

    Have you been using the service at all?


  3. #3
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    Default Re: Talk talk cancellation within cooling off period

    No. The broadband never worked at all. I never used the phone as I don't have phone only mobile.
    Sorry for late reply.


  4. #4

    Default Re: Talk talk broadband cancellation within cooling off period

    moved to broadband forum.

    no pay nothing you owe nowt.


  5. #5
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    Default Re: Talk talk broadband cancellation within cooling off period

    Thanks for your reply. I agree I have not used broadband as it never worked or used phone line.


  6. #6

    Default Re: Talk talk broadband cancellation within cooling off period

    cancel your DDicon if it shows via your interweb bank portal


  7. #7
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    Default Re: Talk talk broadband cancellation within cooling off period

    Thanks I'll cancel it now.


  8. #8
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    Default Re: Talk talk broadband cancellation within cooling off period

    Ask them to confirm in writing that the account was terminated within the cooling off period and that you will not be charged.


  9. #9
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    Default

    I received letter confirming account will be closed on 11/11/18 and no cancellation fees.
    I will be charged for any service used.
    I also received Jiffy bag to return talk talk equipment with Royal Mail tracked.

    I also sent letter to the customer service centre in Salford by rmsp.

    Talk talk sneakily sent me email yesterday evening thanking me for staying with them and will not be closing account. I phoned them and told them I want to close account and the rep said she will close on 13/11/18.

    I'm worried talk talk will trash my credit score.


  10. #10

    Default Re: Talk talk broadband cancellation within cooling off period

    if it does not yet show then I doubt it
    and anyway they say you've cancelled so no...


  11. #11
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    Default Re: Talk talk broadband cancellation within cooling off period

    I'm worried as talk talk don't want to cancel my account. They were supposed to cancel on 11/11/18. But they said error by back room staff so they going to cancel on 13/11/18.
    I had 2 letters for 11/11/18 cancellation and 1 letter for 13/11/18.
    What are my options if they keep cancelling my account cancellation.


  12. #12
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    Default Talk talk

    Hi
    Talk talk failed to close my account on 11/11/18 and wants to keep my account open even though I have letter from them confirming account closing on 11/11/18 and no cancellation fee.

    I have send their equipment back and not used any of there service.

    How can I get them to terminate my broadband connection and close my account.

    For obvious reasons they want to keep account open and charge 20 for next 24 months.

    I have cancelled DDicon and have not used broadband as it never worked.

    This is causing stress and sleepless nights.

    What should I do?

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  13. #13
    Site Team The Consumer Action Group BankFodder's Avatar



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    Default Re: Talk talk

    Please will you post up their letter in PDFicon format


  14. #14
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    Default

    [Sorry that's best for you pic I can send on my mobile.

    Attached Images Attached Images

  15. #15
    Site Team The Consumer Action Group Andyorch's Avatar



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    Default Re: Talk talk broadband cancellation within cooling off period

    Threads merged...please do not start new threads on the same issue.

    Andy


  16. #16

    Default Re: Talk talk broadband cancellation within cooling off period

    Please read uploadicon and use office lens there to put that picture up as a PDFicon so we can zoom and rotate it

    They have cancelled. You've stopped the DDicon
    They cant do anything more to you

    Nothing to lose sleep over


  17. #17
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    Default Re: Talk talk broadband cancellation within cooling off period

    As of yet they not cancelled my account. I received phone callicon around 5 pm yesterday confirming account to be closed today.
    They failed to close on 11/11/18 and what if they fail today?
    I live in upstairs flat and there are others downstairs and there is a phone socket in the hallway leading upstairs.
    Who will be liable for costs after today if talk talk fail to disconnect the phone line?

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  18. #18

    Default Re: Talk talk broadband cancellation within cooling off period

    so how would calls be paid from that socket when you sign up with another company?


  19. #19
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    Default

    I'm not sure.
    I will have word with landlady to sort something out.
    Maybe pay downstairs guys to use their broadband.
    I not interested in landline calls.

    Still talk talk not disconnect phone line as it still rings.
    I have just sent out compaints letter to ceo department informing them I'm not liable for any costs incurred after today.

    Why do talk talk keep giving cancellation dates and just keep failing to cancel?
    I have not used their broadband as it never worked and I only use mobile so no not used none of their services.
    I returned their cheap router last week in the Jiffy bag posted to me by them.
    Horrible lot to deal with. I'm in constantly stressed.
    I just want them to terminate my account.

    They still not cancelled my account as I can get ring tones on my phone line.
    When are they going to disconnected me?

    Yesterday evening got phone callicon from Philippines lady and said I will be cancelled today.
    I asked what time?
    She said any time today.

    What are my options if they again fail to cancel my account?

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  20. #20

    Default Re: Talk talk broadband cancellation within cooling off period

    just because the line has a dial tone it doesn't mean its linked to Talk talk.
    most lines have a dial tone unless the line has been physically disconnected at the home or at the cabinet in the street

    me thinks you are worrying about nowt


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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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