Indigo - not listening.

Need your advice all.

To cut a long story short:

My wife drove in to Harlington station, picked me up and drove out 5 mins later.

The next morning she drove back to the station and dropped me off and left 3 mins later.

Indigo have taken the picture of her driving in in the evening, and out in the morning and claimed that the car was parked at the station without a ticket.

They sent two tickets addressed to the owner of the car (not me or my wife) - both with the same date and time (the exit)

We appealed, both tickets explaining what had happened and they rejected the appeals.

We then sent in Google maps log showing my wife driving to and from the station in the evening and in the morning.

They have said the appeal has been rejected and can't look at any more evidence.

They also said we should complain to the BPA.

I see from other posts that that is a waste of time.

HELP. What should we do?

please complete this

https://www.consumeractiongroup.co.uk/forum/showthread.php?462118-Have-you-received-a-Parking-Ticket

Have a look at other Indigo threads here. Probably the station is covered by bye-laws and Indigo have no right to demand money from anyone, even if they commit a real parking offence. Check the bye-law situation next time you go there.

Secondly, basic details of your home, work, train times etc., never mind your Google Maps log, would scupper their silly argument in court, not that you would ever get to court.

I presume the experts will advise to ignore Indigo's daft demands, but wait till they are on in the morning. Meanwhile please fill in DX's link, the more info. we have the better.

1 Date of the infringement 11/9/18

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 24/9/18

3 Date received 26/9/18

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] N

5 Is there any photographic evidence of the event? Yes they only show pictures of the car being driven in in the evening and out in the morning. No shoiwing out in the evening and in in the morning!

6 Have you appealed? {y/n?] post up your appeal] Y

Have you had a response? [Y/N?] post it up Appeal was rejected. We supplied no evidence - just told them the truth and asked thme to look at the film again. We now have Google evidence.

7 Who is the parking company? INDIGO

8. Where exactly [carpark name and town] Harlington Station, Beds, MK45

For either option, does it say which appeals body they operate under. They have just said BPA

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

If you have received any other correspondence, please mention it here After, the apeal, I sent them the Google maps journey. They said the appeal had already taken place. If we have a complaint - take it to BPA.

Oh dear Indigo have fallen at the first and second hurdles. They are totally inept or corrupt though probably both. They cannot work out two distinct visits and then they compound their idiocy by sending out the NTK to arrive a day too late.

Do not write to them yet. Wait until you get all your ducks in a row then give them both barrels. They have two chances a

of getting money from you now-no hope and Bob Hope.

doesnt matter about thr lateness of the NTK as the OP has identified his wife as driver.

Still doesnt change either the railway byelaws or contract law though so they have no valid claim

My advice is not to encourage them into thinking that by being pig headed eventually you will pay up to make them go away.

I would see if the local paper are interested in a story about a parking co that cant tell the time.

Also ask the railway co for the CCTV of you getting ut of the car on both occasiosn, they cant refuse you. Do that before you go public so you have a chance of letting them shoot themselves in the foot first.

Hi, just my 2p

Indigo will want you to settle this before any court action is mooted. If it goes to the Magistrates Court and found guilt (unlikely) Indigo gets nothing. This is the reason they want to worry you.

As for the BPA being the follow on appeal if you get turned down by indigo is a non starter as the BPA don't do penalty appeals.

I would let them spurt as many letters as they want. They can do nothing nor any debt collector they may choose to use. I don't see it going to court but it's always better to get your evidence together just in case.

What was the outcome of this situation please as I now find myself in the same position for the same reason at the same car park?

then follow the advice and do nothing as they have no contract and no right to demand anything.

If you had digested the thread thoroughly you would see that they have gone quiet but we recommend keeping your paperwork safe in case they try their luck