I have been redundant twice in the past couple of years

to cut a long story short they put a prepayment meter in in March 2012,

I rang Scottish Power to ask about the repayment schedule explaining that I was now on JSA and they said they would contact me to arrange a small repayment until I was working again,

they never contacted me and so I emailed them explaining my difficulties and informing them that my son suffered from severe asthma and has been rushed to hospital twice recently.

I asked for a small weekly repayment on the meter and asked if they had any schemes that could help me due to my low income and the fact that I was anxious that I may not be able to keep the house warm.

I wrote /emailed in April and they never replied, I rang in June and they said someone would ring me back, meanwhile no debt was been deducted, I just paid for the gas as I used it.

On Saturday they sent me a letter saying that they had adjusted the meter to repay £ 17.00 per week-plus the gas I use,

I simply can't afford £17 per week at the moment,

I bought gas today and I have had to turn the fire of as the meter took money for the debt off,

I am really worried at the moment,

any advice would be appreciated

Is there a letter template that I could use to ask for the repayments to be set at an affordable rate?

also to complain about their awful customer service?

Hi altcr,

I am sorry to hear of your troubles, I can help you get this reduced today, please e-mail me at [email protected]

Thanks

Marie@ScottishPower

Thread moved here from media forums.

altcr please keep your thread updated.

I have been on a prepayment meter for my electric for approximately 8 years.

The meter was read recently

the next thing I get is a demand for the full amount of debt.

They say that they will register a default if I don't pay.

I rang Scottish Power, the lad I spoke to told me the debt was about £300 less than the amount on the email and letter I had, he could not explain the discrepancy.

I wrote a letter asking why they were suddenly demanding the full debt on my electric when I had been paying weekly as arranged and also queried the lack of bill s on my gas meter.

Fast forward to today, I got a phone call from someone called Jude ,

he knew my details about the debt and the amount.

He knew my contact numbers as he said your phone numbers end in***

He claimed he would put me on a cheaper tariff and that I could set up a direct debit to pay the debt plus the amount used each month.

I found him difficult to understand.

I asked him to email the details of the tariff that he was offering me.

Jude went quiet then said that would not be possible.

I then did 1471, the number he rang from was 01527 419162,

I have done some searching and it appears that this number is in Redditch and possibly belongs to a DCA called Grosvenor.

I blocked the number

while I was out, I received 7 missed calls from 01703 925808,

the phone rang again and it was a female who's name I could not understand,

claiming to be from Scottish Power,

I asked her if she was actually employed by Scottish Power,

she hesitated then said ' I work for Scottish Power'

I am really angry,

I have raised a dispute with Scottish Power and this has not yet been resolved.

They have passed my number and personal details to a DCA,

who claim to be Scottish Power employees offering me a tariff.

Offering me a tariff is not within their remit if they are a DCA.

I have a total of 8 calls from these idiots today and don't know where to go from here.

If you ring the 01527 419162 number,

they answer saying 'Scottish Power but I am pretty sure this is fraud,

I am sure Scottish Power do not have an office in Redditch

https://www.tellows.co.uk/num/01527419134 - I googled the number in your post and it looks like scottish power have been advising a few people (so it says on that link) that this is not a number they recognise.

I would suggest you speak with Scottish Power (find a number from their website or from one of your bills) and ask them about it.

My bad just noticed that the link isn't quite for the same number... but I think it doesn't sound right so perhaps check with scottish power.

Thanks for your reply.

Scottish Power must be involved as this company knew the exact amount that I owed.

If it is a DCA I think tell them you won't deal with this by phone and ask them to write to you and end the call...

just deal with SP directly

That's my intention but these idiots claim they are from Scottish Power. Scottish Power have obviously given them my details as they knew the exact amount that I owe. I did ask for an email confirming the 'tariff' that they were offering me but he said he could not do that

Note they wanted to put you on a DD. This is the key thing, they can then help themselves to any amount they wish and there will be little you can do about it that wont end in pain and suffering.

What sort of prepayment meter is it?

That's my intention but these idiots claim they are from Scottish Power. Scottish Power have obviously given them my details as they knew the exact amount that I owe. I did ask for an email confirming the 'tariff' that they were offering me but he said he could not do that

"Write to me / e-mail me, setting out:

a) what your are offering, and

b) that you are acting for and on behalf of Scottish Power.

Until then: do one."

Ignore them until they comply. If they don't, sorted. If they call again, rinse and repeat.

I have had a reply from Scottish Power claiming that this Redditch number is actually one of their offices. I am sure that they are being less than honest with me.

Just wish I could prove it

so how much 'debt' is showing on the meter

I wonder if anyone could give me any advice. I have a long standing problem with Scottish Power some has been escalated to OFGEM.

I am on a prepayment meter for electric and credit meter for gas.

Scottish Power had 3 failed appointents to come to change the elctric meter to a credit meter,

my complaint escalated to the CEO and long story cut short- part of the agreement to solve my dispute was to allow me to change to another energy supplier even though I owed more than £500 on the gas.

The electric debt was under £50. ( I could confirm the amounts owing by logging into my account)

Scottish Power phoned me to discuss this and it was agreed I would pay the gas debt off by instaments on direct debit and I would clear the £50 or so in electric in one go.

I have had an email this moring to say my account has been updated and was shocked to see that instead of owing less than £50, I now owe £247.

I am shocked and this was never mentioned in the phone call.

I have been on prepayment for years and thought the debt showing for electric online was correct.

I have serached online and found that many others have had this problem but can't see where anyone has successfully challenged it.

Can anyone advise me?

its really upsetting, I thought that there was light at the end of the tunnel with the electric debt and now they have moved the goalpost.

how and what is the extra £193 made up of?

you must record your calls!

Thanks for your reply.

I can't figure it out, it went up overnight 2-Nov-2018/ 1st November shows debit of £57.06 and November 2nd shows a debit of £243.65

Bill states:

Month Number of top-ups Paid monthly Jul 18 3 £35.00 Aug 18 8 £80.00 Sep 18 8 £75.00 Oct 18 6 £55.00 25 Total paid £245

Summary

Total electricity costs £177.70 VAT 5.00% on £177.70 £8.89

Total other credits and debits £0.00 Total costs for this period (debit) £186.59

Your balance carried forward (debit) £322.06 Total paid in top-ups £245.00

Total paid in top-ups £245.00

Your new account balance is (in debit) £263.65

There is summary :

Please can anyone give me any advice?

Long story cut short,

I had numerous problems with Scottish Power.

I have recently changed over to another provider.

I have a pre payment meter.

Prior to changing over I kept checking my account online and the debt was finally down to £57.00. and reducing each week so would be less on the changeover day.

I rang Scottish Power and they told me to ring to pay the balance of less than £50 on the changeover day.

Overnight on 1st November, the debt went up to £240.00

I rang Scottish Power to query this and the person in the call centre didn't know and said they would raise a query.

I had a phone call yesterday claiming the money was owed from 2012 when I went from a credit meter to a pre payment meter.

I told them that I could check online as far back as 2017 and the debt was gradually reducing until November 1st when it jumped to £240.

I asked why they hadn't chased me for this before and asked for a breakdown I have had a letter stating that I owe the money from 2013-not 2012.

can I challenge this?

thanks

If they have not billed the sum in the last 12 mts they cant magic up an owing figure under the back billing rules and they shoyld know that too!!

Thanks I will write to them.

three threads merged for history

pleas keep to one thread..

Are you recording your calls? If not why not? Have you read our customer services guide?

Don't know how I managed that, now I can't find my original post!

Read from post 18^^^^^

I was previously with Scottish Power, they were a nightmare, long story short,

I am no longer with them, and the energy company that I am with now charges much less-in spite of the recent energy crisis!

Scottish Power said I owed them about £1500, despite being on pre-pay at the time.

The 'debt' was transferred to various DCS's. I would challenge it and they would simply transfer it to another DCA

I have now been contacted by Moriaty Law, I sent a letter , the pre action conduct

Moriaty Law has simply  sent me a photocopy of the bill 

Moriaty Law said that Scottish Power have registered a default against me

Where do I go from here?

can anyone advise?

Can I challenge this?

Should the 'debt' have been bounced around from DCA to DCA,

can I challenge the default?

Interestingly, there appears to be only one solicitor registered at Moriaty Law and he had a disciplinary recently over financial irregularities