Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default EPS/Gladstones windscreen PCN Claimform - Lidl store

    On 9.12.17 I parked on Lidl in Newcastle Under Lyme and left the car park for half an hour to find out what we needed for a community event and went back to do the shopping for it. Before I had opened the boot to get the shopping bags out the car park guy appeared, ended up getting really aggressive and slapped a ticket on my windscreen.

    I wrote to them on 13th December
    No reply but threatening letter in Feb which I responded to saying that I had written to them in December.
    The letter complained about the persons intimidating behaviour and offered to pay them £20, as that was all I could afford and that I felt that it was a fair offer for a fine for leaving the car park for 20 minutes. I wasn't over the allowed time and did shop in the store.

    As my dad is the registered keeper, and he was getting the threatening letters, I did advise that I was the driver and that they did not have permission to contact him again about this. I emailed the letter and sent it special delivery, which does show as delivered. I have also since emailed the letter again asking for a response and have sent copies by first class post since. I am sure this isn't the way I should have done this but I have done it now!

    I have not heard anything since but today have had a claim formicon from Gladstones Solicitors asking for £168.39 parking, £25 court fee and £50 legal costs.
    They have clearly had my correspondence as it has come to my address not my dad's this time.

    Any suggestions what my next step should be as I am not sure what to fill in on the form.
    Surely Euro Parking Services should have responded to the offer I made, even if they didn't agree to it before passing it to Gladstones?

    Thanks in advance for any help.

    Sarah

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  2. #2

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Hang on in there help will be on the way, what correspondence have you had from Euro Parking before Galddys.


    You will have to acknowledge the claim, and indicate you are going to defend all best done online at MCOL, do that as soon as the team respond with further instructions. The charge is for leaving the site? Is there anything on the signage prohibiting going offsite within the permitted parking period?

    The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!
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  3. #3

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    IT IS NOT A FINE...

    please complete this:
    then we have everything to properly advise you.

    https://www.consumeractiongroup.co.u...-Viewing)-nbsp

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    DX
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  4. #4
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    Default

    Hi.
    I've had a Notice to Keeper on 12.1.18, which I responded to and Letter before court action on 8.2.18 which I also responded to but have heard nothing since.

    There is a sign which I appear to have parked in front of!
    The last time I used the car park you could leave the site but when I used it this time it had changed.

    I read the sign to check the time limit this time,
    which was in big text,
    and knew I wasn't going over so didn't look much further.

    Even when the attendant pointed it out me I had to read the sign 3 times and then saw the leaving the car park line in smaller text. Doh!

    Thanks for your reply.

    In order for us to help you we require the following information:-

    Name of the Claimant Euro Parking Services Limited


    claimants Solicitors: Gladstones Solicitors Limited

    Date of issue – 2.11.18

    What is the claim for –

    1. The driver of the vehicle registration (the 'vehicle') incurred the parking chargeicon(s) on 9/12/2017 for breaching the terms of parking on the land at Lidl & Travelodge


    2.The defendant was driving the Vehicle and / or is the keeper of the vehicle.


    3.AND THE CLAIMANT CLAIMS £160 for parking chargesicon / damages and indemnity costs if applicable, together with the interest of £8.39 pursuant to s69 of the County Courts Act 1984 at 8% pa, continuing to Judgement at £0.04 per day

    What is the value of the claim? £243.39 £160 + £8.39 + Legal Rep costs £50 + Court fee £25

    Has the claim been issued by the Private parking Company or was the PCN assigned and it is the Debt purchaser who has issued the claim ? EPS

    Were you aware the account had been assigned – did you receive a Notice of Assignment? No and no. I've had nothing since February 2018

    Just to add.
    I do accept that I screwed up but don't accept that £100 is a fair cost for this and the fact that I felt threatened by the attendant etc.
    I have offered to pay £20 previously.


  5. #5

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    you keep using the word FINE [which I have removed now]

    can you tell us exactly where that word is used on any of the paperwork please?

    also you've omitted the address of this speculative invoice windscreen ticket

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  6. #6
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    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Sorry. Thanks for that. As you can tell, I've not done this before!! The windscreen ticket is a parking chargeicon Notice and says notice on the windscreen ticket - see attached. It just says Newcastle-Under-Lyme and the store for the address.

    Attachments Pending Approval Attachments Pending Approval

  7. #7

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    you MUST redact things before posting on an anon forum!!
    hidden your uploadicon.

    the address from the particulars of claim please.

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
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  8. #8
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    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Sorry. The address for Euro Car Parking Services on the charge is Office 2, 51 Pinfold Street, Birmingham, B2 4AY


  9. #9

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    no the address in the particulars of claim that you typed out..
    it must give an address of the car park where you supposedly broke their imaginary contract
    else it could be a claim for parking ANYWHERE in E*W....

    dx

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  10. #10
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    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    There is no address on the ticket that was posted on my windscreen apart from Lidl & Travelodge, Newcastle-Under-Lyme. There is no address on the Claim From that I have had from Gladstones Solicitors apart form theirs, Euro Parking, a county courticon address and mine. It just says Lidl & Travelodge but doesn't say where on the claim formicon.


  11. #11

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    the claimformicon is from the COURT not gladdy's.

    ok so post 4 what is the claim for: is exactly as its written on the claimform?

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
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  12. #12
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    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    It doesn't make that clear at all. It looks like it is from Gladstones as that is the address to send documents and payments to.

    Yes. What is the claim for in post 4 is exactly what is written on the claim formicon under Particulars of Claim.


  13. #13

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    no it came in a big brown A4 windowed envelope with northants bulkicon court written on it...

    anyway, they don't state where the supposed 'offence' happened in their claim so it could be anywhere in the UK.

    lets see what they cough up with

    follow this:

    pop up on the MCOL website detailed on the claimformicon.
    .
    register as an individual
    note the long gateway number given
    then log in
    .
    select respond to a claim and select the start AOS box.
    .
    then using the details required from the claimform
    .
    defend all
    leave jurisdiction unticked.
    click thru to the end
    confirm and exit MCOL.
    .
    get a CPR 3114 request running to EPS below link
    https://www.consumeractiongroup.co.u...ng-Court-Claim)
    type your name ONLY

    no need to sign anything
    .
    you DO NOT await the return of paperwork.
    you MUST file a defenceicon regardless by day 33 from the date on the claimform.

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  14. #14
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    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Although mine came in a plain a5 windowed envelope with just a PO box address on the back and no indication of who it was from, adding to my surprise!

    I will try this and see where I get.
    I will post the result when I know it so others can see what happened.
    I have made a donationicon via Paypal.
    Your time and help is very much appreciated.


  15. #15

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    best to not do anything without posting here

    SOOO many people make stupid mistakes with Speculative invoice claimforms they end up in deep dodo.

    post here

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    DX
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  16. #16

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Follow the advice already posted by DX, and ericsbrother may well pop in with some good advice soon, cross check everything with the team here before doing anything .

    The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!
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  17. #17

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    SezzerB could you please post up the alleged claim formicon that you received.
    Also the Notices sent to your father as they often get them wrong.

    It is a shame that you didn't appeal to Lidl straight away explaining that you did use their store to buy goods -they may well have cancelled the ticket.

    It was very good of you to own up and take the heat off your father but had you not done so, it would have left you in a much stronger position as if they had taken your father to Court they would have lost the case as he was not the driver.

    Also by owning up they feel that you will crumble and pay up before Court proceedings begin.
    We would advise you not to pay them and we will give you the best advice we can to send these crooks packing.
    That's why we are asking for copies of your Notices from them.

    I guess you live pretty close to the car park so if you could also post up the signage in the car park [and where they are positioned] as well as the ticket machine if there is one .

    Most of these companies do not have planning permission to even have signs and ANPR in the car parks.
    You can check this with the local Council planning office. under the Town and Country [Advertisements] regulations.
    If they do not have permission their signs are worthless and cannot be enforced.


  18. #18
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    Default

    Hi.

    claim formicon etc attached.

    I went in to Lidl and spoke to someone when it happened and they said they have lots of complaints about the attendant being threatening and that is was nothing to do with them.

    I then complained to the Head Office about the intimidating behaviour I had experienced and that it was a poor way to let customers be treated and they said nothing to do with them, it's not their land.

    I've just noticed I did have a letter before actionicon one but as I replied straight away, by recorded delivery post and email, and have had nothing else about it since I thought that they had left it alone.

    I argued the original charge by post when I had it, and the notice to keeper and letter before actionicon by post and email within 7 days of receiving both. I sent copies of the original letters with the one I sent replying to the letter before action too.

    Unfortunately I didn't have much choice but to own up as my dad is 74 and it was causing him some stress so I had to cop for it

    I've attached a sign.
    It does say whilst on the premises - can't argue with that.
    I just saw 90 mins stay and 2 hours, as that is what it has been for the last few times I had been there.

    There isn't a machine.
    It is a guy walking round who had watched me go off, and was stood by my car when I came back waiting to pounce.

    As I said on another post I'm not saying I didn't make the mistake but do feel really aggrieved with the way I was treated and having to pay £100+ for a genuine mistake especially as I did actually shop there.

    Am posting the CPR 3114 to Gladstones tomorrow.

    Attached Images Attached Images
    Attached Files Attached Files

  19. #19

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    no such thing as going of premises…
    I've done the PDFicon its in your above post.

    have you done AOS?

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
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    RIP Martin3030

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  20. #20

    Default Re: EPS/Gladstones windscreen PCN Claimform - Lidl store

    Just relax and keep your money in your pocket.
    I know you have a fair bit to do at the moment but please check with the local Council re planning permission.

    Also do you have the Notice to Driver ?

    The photos of the car park would help as that often lets these idiots down.


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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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