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Boots Not Refunding Points for Cancelled online order


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As the title says, my Wife placed an order on Boots.com with Advantage Card points. Boots cancelled the order but have not returned the points she used to place the order.

 

We have called their customer service number multiple times and are now told that Boots is investigating the matter. It’s been almost 2 months since the initial order date with no progress.

 

What we really want to know is does Boots have any right to refuse a refund of points?

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Write to their head office by email. Get it to their executive team.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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