Hello,

This is my first post so I hope it's okay. I'm sorry it's so long but I've really tried to make it as concise as possible!

In November 1998 I took out a credit card with NatWest. PPI was added to the card in November 1998 and I cancelled the PPI in March 2008.

I made a complaint to NatWest about the mis selling of the PPI in 2012 which was refused and I escalated my complaint to the FOS. Fast forward to August 2018 when the FOS eventually upheld my complaint. The FOS advised me that NatWest would now be making me an offer in line with the FOS guidelines.

I heard nothing more from NatWest until I received a brief letter from RBS with a cheque for the redress on 15th October. There was no breakdown of the payment and, to be honest, I was disappointed with the amount particularly as the complaint had been going on for so long.

I rang RBS immediately and requested a breakdown of the redress. In the meantime I also requested all my credit card statements for the period I had PPI.

On 25th October I received a letter from RBS with information on the PPI I paid from July 2001 to March 2008. They specified an amount for PPI premiums paid and another amount for interest. (It was roughly 50/50). They said they had estimated the amount of PPI paid prior to July 2001.

Unfortunately, I don't have the statements for this time either. NatWest have subsequently sent me some of my requested statements but these were only from November 2003 to present day. I have completed a further SAR for the other statements as they have already admitted in their letter they had records from July 2001.

I went back to the ombudsman that had been dealing with my case who advised me that I would need to make a new complaint with the FOS if I was unhappy with the redress.

I have also looked at the spreadsheets on this site to try and work out the redress but as I don't have all the statements, I cannot get an accurate calculation.

I'm not sure what to do next and would really appreciate some advice. I have a feeling that I may have come to a dead end but as this has been going on for 6 years I want to make sure that I have tried everything I can to get a fair result.

Thank you so much.

under fos guidelines you use and avg figure from say the nearest 12mts period.

use the FOSCISHEET put in every ppi payment

use their int rate. in D15

claim to date is the date the PPI ceased.

take that figure and using the statint sheet put it in as a whole figure dated the day after the PPI ceased.

Thank you very much for answering me so quickly.

I'll give that a go to tomorrow.

Hello,

I've used the spreadsheets as advised and the calculation is around £2000 more than I have been offered.

The letter RBS have sent me says that they calculated the PPI premiums and have added statutory interest and this is in line with the guidelines set by the FCA and FOS.

I will write to them again and question their calculations. In the meantime, I do not intend to bank the cheque (unless advised otherwise).

Thank you again to everyone on this site as I wouldn't have had the first clue where to start without all the information and experience shared on this forum. dx100uk - you are an absolute star.

inc your spreadsheets.

you can bank the cheque its no admittance nor acceptance, up to you or simply cross thru it and return it.

Hello,

I received a response to my latest letter from RBS this week. They have reiterated that their calculations are correct and in line with the FOS guidance. I'm obviously an idiot for suggesting that my calculations should be considered and for disagreeing with their figures!

I am yet to receive the response to my SAR to see if they have any further statements. (I have also requested information on a critical illness premium that was on my credit card statement every month for a few years which I found when they sent some statements previously).

I assume my next step would be to wait for the SAR and then to approach the FOS. However, I would be grateful to receive any advice if there is anything else I can do in the meantime. I won't be offended if the advice is to accept the offer and run away!

I have also banked the original cheque as I was so worried that RBS would change their minds and I would be left with less that originally offered - thank you for the previous advice on this.

Cheers

Upload to pdf

Hello

Thank you for your reply. It is much appreciated.

Is there a way I can share the letter privately with you as there is a statement attached with details of my credit card payments and balances which I would prefer not to share publicly if possible?

I am also concerned that the bank could identify me personally by the financial details in the letter and, as you can probably tell, I have lost complete trust in them! (I must sound completely paranoid but I wouldn't put it past them to peruse forums such as this to use against their customers).

Thanks again

so what !!

why do we need to see credit card statements?

we only need to see what you paid PCm for PPI.

Hello,

I apologise for the delay in uploading my letter.

Here is the letter with some information on PPI paid etc.

I would be very grateful for any advice.

Thank you.

RBS.pdf

looks correct to me

well the process.

dx

Thank so much for all your help and advice.

I feel like I can draw a line under it now.

glad to help

dx

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