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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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E.ON..Status, outstanding balance and current balance of data shares


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Hi everyone

 

I have an Energy Company giving data shares to a Credit Agency but the shares are not showing the outstanding amount or reduction in what's been paid every month. I was under the impression that to avoid breaching GDPR certain parts of the data share should include this to show a true reflection of the account and so other potential lenders could see where the account was up to etc. Some months inbetween others they wouldn't give any information!

 

When I queried this with the Energy Company they then started showing the shares as an 'i' which I believe stands for Arranged Payment.

Ok, so does that mean they can just show a status of AP every month still with no current balance and outstanding balance?

 

How are other lenders meant to see when this will end?

They also shared information via the Credit Agency during the dispute I raised that said I was responsible for the supply at the address with incorrect dates. As that's been sent to the Credit Agency in response to my dispute, would that breach GDPR?

Edited by Lelah
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IMHO no.

 

whats in the calendar section cannot be seen by anyone bar you and the company

 

its what is in the summary line lenders see.

 

so is this debt defaulted or what does it day the status is?

 

AP marker is a killer as it never goes away.

ideally the provider should have defaulted the debt after your third missed/short payment.

but since 2014 theres been not even a guideline that states this.

 

who's the provider

 

moved to the Utils forum.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you dx100uk I wasn't sure which section of the forums to put this in.

 

I think the problem for me is not having known whats seen by lenders.

I assumed it was more than just the name of the company, type of lending and the status.

 

The Energy Company won't update my new address on their data shares so the account they opened with the credit agency is showing from my old address!

Can the address be seen by others?

 

In short, what can the lender see?

What's the summary line?

I'm a complete novice to what's shown on Credit Files I've had a pristine Credit File for the last 30 years.

 

They changed the data shares to AP on purpose as I complained that I'd been told the errors they made wouldn't affect my credit and they suddenly wanted me to change my payment plan which I refused as I hadn't done anything wrong or defaulted on the one I was on.

 

I was only on it because when I left their supply I had a case with the Ombudsman about other errors which was still ongoing and which I won.

After that the Energy Company tried to charge me for the new owners electricity and all that took time to get the final bill sorted and correct.

 

By the time they'd managed to revise the final bill it was over 6 months so they delayed their own payments.

It was more than I could pay in one go as I was a quarterly payer.

 

I've now found they owe me money, its with the Ombudsman for a second time....grrrrr!

Had they charged me properly in the first place I wouldn't have needed to pay in instalments, they could have had it in one go so alas, now they've wrecked my Credit File.

 

What do you mean about the AP never goes away?

Edited by Lelah
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I forgot to say, the Energy Company is E.ON and I've never defaulted on any payments to them.

They offered me £100 for making a mess of my credit file but they refused to remove the AP, they said they were entitled to show it that way.

 

All this happened because they made an error and sent me a default letter when I'd never defaulted.

They clearly then didn't want to admit that original error but had to.

They'd never shared with the Credit Agency ever, until that letter sent in error.

Edited by Lelah
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aha you've a running complaint with the ombudsman

is this the FOS or the Energy one?

 

if the markers are not a true reflection of how YOU operated that account, then that needs to be part of your complaint.

 

if they now say well you didn't owe the money at that time the markers should go.

 

as for the address that's not correct either they must update your file with the correct address regardless to when you took it out.

 

the summary line is the stuff that's NOT in the silly calendar section, [that to all intent and purpose cannot be seen by anyone bar you and them.]

 

its the statute of the account is the important stuff that lenders can see ie take out date whats now owing etc

 

if these are wrong then a complaint needs to be made.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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right E.ON

we have a rep here i'll give them a shout.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

don't need 10 posts read upload..pdf!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hello Lelah and welcome to CAG.

 

 

It sounds like you're having a bit of nightmare with us and I'm sorry it's taking so long to sort out. As this is now with the Energy Ombudsman there's little I can say at this point. We need to wait for the Ombudsman's decision and do what they say within 28 days of their ruling. This decision is binding on us but not on you leaving you free to seek further advice and assistance if necessary.

 

 

Generally, when we share with a Credit Reference Agency we give them a true reflection of the status of an account at the time of the share. You're right, when we share an 'I' this shows there's an Arrangement to Pay set up at the time of the share. We continue to share this for the duration of an agreement. Other things shared include the customer name and home address, the date the E.ON account started, current balance, any default notices and debt that might apply and, where relevant, the date the account closed. This information is available for other lenders to see.

 

 

 

We've a specialist team who look after everything to do with the way we share information with Credit Reference Agencies. They'll be helping to resolve your complaint.

 

 

Sorry again for all the hassle you're going through with us Lelah and that I'm unable to help personally.

 

 

Malc

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right E.ON

we have a rep here i'll give them a shout.

 

 

Thanks for heads up dx. Regrettably, as this is with the Energy Ombudsman, other than giving some general information there's little I can comment on.

 

 

Thanks again and sorry I can't do more.

 

 

 

Malc

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that's ok glad you can show insight..

 

it makes it available and your presence ..on the site shows ...later people will read and hopefully will get things moving using you people before it gets too far if they have issues

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hello Lelah and welcome to CAG.

 

 

It sounds like you're having a bit of nightmare with us and I'm sorry it's taking so long to sort out. As this is now with the Energy Ombudsman there's little I can say at this point. We need to wait for the Ombudsman's decision and do what they say within 28 days of their ruling. This decision is binding on us but not on you leaving you free to seek further advice and assistance if necessary. Also what if the start date is wrong?

 

 

Generally, when we share with a Credit Reference Agency we give them a true reflection of the status of an account at the time of the share.

You're right, when we share an 'I' this shows there's an Arrangement to Pay set up at the time of the share.

We continue to share this for the duration of an agreement.

 

Other things shared include the customer name and home address, the date the E.ON account started, current balance, any default notices and debt that might apply and, where relevant, the date the account closed. This information is available for other lenders to see.

 

We've a specialist team who look after everything to do with the way we share information with Credit Reference Agencies. They'll be helping to resolve your complaint.

 

Sorry again for all the hassle you're going through with us Lelah and that I'm unable to help personally.

 

Malc

 

Thank you Malc.

Can I ask if the AP goes away when it's all paid off and settled?

Can I also ask if E.ON are only showing data shares with the i status (arranged payment) and a start date only, is that normal?

There is always a zero current balance and a zero outstanding balance.

 

I have to go on at E.ON to put the correct current balance in.

They've done it twice in the whole 10 months. That can't be right!

 

I've also asked for them up date to my new address since May and it still shows on my credit file under the old address.

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which CRA are you using?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thank you Malc.

Can I ask if the AP goes away when it's all paid off and settled?

Can I also ask if E.ON are only showing data shares with the i status (arranged payment) and a start date only, is that normal?

There is always a zero current balance and a zero outstanding balance.

 

I have to go on at E.ON to put the correct current balance in.

They've done it twice in the whole 10 months. That can't be right!

 

I've also asked for them up date to my new address since May and it still shows on my credit file under the old address.

 

 

Hello Lelah and thank you for coming back to me.

 

 

With the AP, we'll share an 'I' for the duration of the agreement. We'll continue to share this until the balance is zero.

 

 

For live accounts, the information about payment history is kept by Equifax for up to 10 years. For closed accounts, Equifax keep these records for 6 years.

 

 

There's more information on how we use personal data on our website at the following link.

 

 

www.eonenergy.com/fairprocessing

 

 

As I mentioned the other day, the current balance and home address are the subject of regular shares. To be honest, I don't know why this isn't happening for you. I suspect this forms part of the complaint you've raised and is being looked into as part of the resolution that's been referred to the Energy Ombudsman. If I'm right, we need to wait for the Ombudsman's ruling before advising further.

 

 

 

Sorry I'm limited in what I can say Lelah.

 

 

Malc

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Thanks for the information Malc. May I send you a private message?

 

 

By all means Lelah.

 

 

 

Please be aware, as above, now the Energy Ombudsman's involved I'm unable to comment on anything related to your complaint. I'll be happy to give general information if that's of any help.

 

 

Malc

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  • 2 weeks later...

The Ombudsman's decision is that E.ON should just issue an apology for Customer Service short falls.

 

Can the person who ignored your complaints and deliberately made errors (this was the Review Resolution Reviewer) be allowed to email you out of the blue to show you they now worked for the E.ON Ombudsman Liaison Team and be allowed to liaise on your case with the Ombudsman?

 

Isn't this a conflict of interest?

Edited by dx100uk
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By all means Lelah.

 

 

 

Please be aware, as above, now the Energy Ombudsman's involved I'm unable to comment on anything related to your complaint. I'll be happy to give general information if that's of any help.

 

 

Malc

 

 

Thank you, I found what I needed so didn't need to after all. I'd be grateful if you could talk me through the 'I' that E.ON shares though. Is the 'I' a recognised status by Equifax as being an Arranged Payment status or is the 'I' just what E.ON calls the share when there's a payment plan in place?

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Thank you, I found what I needed so didn't need to after all. I'd be grateful if you could talk me through the 'I' that E.ON shares though. Is the 'I' a recognised status by Equifax as being an Arranged Payment status or is the 'I' just what E.ON calls the share when there's a payment plan in place?

 

Morning Lelah and glad you found what you needed.

 

The 'I' we share with Equifax is recognised by both of us as indicating there's an Arrangement to Pay set up at the time of the share. We continue to share this for the duration of an agreement.

 

Hope this explains.

 

Malc

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