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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Currys PC WORLD & Knowhow Whatever Happens


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They may offer to settle if mediation is an option...shows no weakness on your part as the claimant and the courts expect all parties to participate and can have an adverse effect on your costs if you are not willing to be amicable ?

 

With regards to your response to their defence you can submit a response with your DQ.....but I would suggest against this as you only give them further information on which your claim relies upon and information they will then be armed with if the claim proceeds and both parties submit their particularised statements.

 

Dont show all your hand at this stage and save the detail for further into the process.

 

 

Andy

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Hi @Andyorch,

 

 

Thank you for the quick reply.

So to clarify few things:

1) I say yes to Mediation Service - In the covering letter with DQ form somewhere in 2nd line it says they think this is a good case for Small claim court. (Will it go against me if I select NO?)

2) Will send an update Authorisation letter with the DQ form to both court and defendant.

3) Don't send my argument with this and take it to court straight (or do I need to send this once my case is allocated to my local court?)

 

 

Regards

 

 

Vicky R

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Hi @Andyorch,

 

 

Thank you for the quick reply.

So to clarify few things:

1) I say yes to Mediation Service - In the covering letter with DQ form somewhere in 2nd line it says they think this is a good case for Small claim court. (Will it go against me if I select NO?) It is small claims anyway if below 10K

2) Will send an update Authorisation letter with the DQ form to both court and defendant.

3) Don't send my argument with this and take it to court straight (or do I need to send this once my case is allocated to my local court?) You submit a witness statement further in the process if they wish to proceed which particularises your defence .

 

 

Regards

 

 

Vicky R

 

Andy

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Well if you state no...as advised you remove the opportunity of settlement out of court and further costs to yourself...which can be reduced if you have shown not to be amicable.

 

I cant recall why Iceman was advised otherwise...dont think it was my advice.?

 

 

Andy

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  • 5 months later...

Hi Cags....

 

Sorry for the delay in updating this thread... Had really busy few months due to the newly added member in the family (my Daughter) and workload.

 

Now the time to submit my documents in court by 16/05/19 and hearing date is 13/06/19.

 

Can anyone please advise what should be the title of my documents replying for Currys defence and how I should I end. I will upload once I have completed my documents for you all to read and advise any amendments.

 

Kind regards

Vicky R

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Search Witness Statement (Top Right near your Log in)

 

Get a feel of how it should be laid out format and style.

 

Andy

We could do with some help from you.

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Good evening fellow caggers,

 

Finally, I have prepared a dummy copy of the witness statement. I know it is a bit long and lots of grammar mistakes. 

Can someone please read and advise what need to be corrected or if this is not good at all.

The judge allocated 2 hours for hearing.

 

Kind regards

 

V RReply to defence from Currys CAG copy.doc

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