hi, hope i can get a little advice..

joined xcersise4less 15 sep 2016.

after 18 months found out i had been paying a duplicate membership.

long story short

i was told tough, and no money coming back to me, due to it being my fault lol not sure why it was my fault, but hay ho,

i cancelled my membership july 2018,

left it 3 months and noticed they were still taking my money, so i cancelled my DD, only to be told i owe £39. then £79. and now£119,

i told them i had cancelled, but low and behold they had no evidence of this. and after reading other forums, seems like the norm for harlands and xercise4less

. any advice would be appreciated, thanks

if you double paid on membership go get those payments back from your bank under the DD guarantee!

as for if/what you owe.

if you told 'someone' you wished to cancel, then all they were entitled to is the ONE months payment following your cancellation.

if they've taken more than that before you stopped the DD then get those payments back too! as above.

don't fall for their threats either.

a DCA is not a BAILIFF

it cant hurt your credit file

and no gym has done court in years.

dx

it was a cancellation online. but they had no record of that.

tough on them!!

yeah thats what i said lol.. how do i go about the DD guarantee thing to get my money back, i do online banking. can i do it that way.?

get the evidence to hand

ring your banks phoneline banking number

its all there in black and white on my bank statements. thank you very much for your advice

Hi CC and welcome to CAG

Are you saying Harlands took 2 fees each month instead of 1. If so, a reclaim under the DD Guarantee Scheme should be easy if you identify the double payments from xxdate to yydate.

Or was there a joint m/ship where you paid 2 fees for both you and someone else ?

Start the reclaim by phone and let us know if the bank complies.

Ignore any demands from Harlands/CRS for gym and admin fees.

You should always cancel a DD mandate via you bank and never assume the cancellation has been processed by the payee.

See the guide here for how to cancel properly - https://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(1-Viewing)-nbsp

the membership was just for me .so 2 payments came out on the same day for 18 months. they said i did something wrong when i signed up online, pushed the join button twice or something stupid. i didnt ! of course .just an excuse so they didnt have to refund me.

Ok and thanks.

You joined on a single m/ship - if they took 2 sets of fees, that was their error really.

If the banks fails to refund quickly, let us know and we'll assist further.

hi slick, just to let you know my bank paid me in full.. thanks for all your advice, and harlands just charged me £200 lol swings n roundabouts huh.

Why have they charged you £200?

they said i hadnt cancelled my membership when i did. i owed £38 few weeks ago. now its gone up to £200. but they can sing cos i aint paying,

good!!

now ignore!

Excellent news !!

Keep a log of all forms of contact or demands from Harlands/CRS.

If they continue to harass you, we'll suggest a letter to send to X4Less to get Harlands/CRS to back off for good.

In the meantime, if H/CRS make further demands, use X4Less's social media to embarrass them publicly confirming how they seem happy to allow their gym members to be harassed by H/CRS.