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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Online Blue Badge renewal


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Hi all,

 

Apparently all blue badge renewals/applications in future will have to be done through the gov.uk portal and paper applications will only be allowed in exceptional circumstances. However, the system is apparently not working very well at the moment.

 

The letter I received implied that as I was renewing an existing badge I would only have to provide proof of continuing entitlement, and that everything would be done online. I duly scanned my last PIP award and started the process - I previously qualified as 'virtually unable to walk' as I'd never bothered to apply for high mobility DLA, but got enhanced mobility PIP when I transferred.

 

I actually had to provide proof of identity, proof of address, proof of the points I scored for moving around, proof of the duration of my PIP award, a letter dated within 12 months to confirm I was still receiving PIP and a signed passport type photograph, to be sent by post to my local council.

 

I duly posted everything, only to be asked for all the proof of entitlement again as they wanted proof dated within the last 12 months of what points I got for mobility, which simply does not exist as I haven't been assessed within the last 12 months!

 

When I copied the list of required proof from the original application they did accept what I had sent, so I'll be getting my new badge soon but only for 12 months and still at the same cost of £10! I only applied on the basis of my PIP award because I thought it would be more straightforward but actually I'd have been better off having another assessment (they didn't bother actually assessing me last time I renewed) and getting another 3 years.

 

I hope these are teething problems with the new system as it would be much easier for me if everything could be done online, but I doubt that's true for everyone.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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they want to issue less of them so of course it wont be easier at any step of the process.

If yu live in North Norfolk they have decided the BB is worthless so no DYL parking and no free parking but you can use the 2 dedicated bays as long as you pay.

A traffic warden once said to me they should make all public parking illegal so his job would be easier. he used to struggle with the concept of loading bays.

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I had my mobility component removed on my last PIP assessment so I applied via Suffolk County Council for limited mobiity. A right palaver. In days gone by, the BB people used to contact your GP to get the information required. No longer.

 

 

Just this week I had to attend an assessment at their offices in Lowestoft which is a disadvantage to start with as parking is at a premium. The nearest car park was half a mile away. Too far for me thank you. The fact that I drove to the assessment will not go well for me. Had someone brought me, that would be different. I did manage to find one free space near the centre. All the assessment was a few questions and then the assessor walked with me whilst timing me to see how far I could walk without getting out of breath or in too much pain.

 

 

I can see me failing this assessment because I lost the PIP mobility (this is subject to a complaint with I.C.E.) and having to prove yourself to someone who doesn't know you is very hard.

 

 

As for only getting a BB for one year is weird. Do they expect you to get better or are they doing this instead of for three years to deny a disabled person from obtaining a Motability car??

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I had my mobility component removed on my last PIP assessment so I applied via Suffolk County Council for limited mobiity. A right palaver. In days gone by, the BB people used to contact your GP to get the information required. No longer.

 

I've been 'assessed' twice before and each time they just took my word for it that I use a wheelchair. If I had to go to an assessment, I don't think it would make any difference as unlike the PIP assessor, I'm assuming they would notice the wheelchair.

 

Just this week I had to attend an assessment at their offices in Lowestoft which is a disadvantage to start with as parking is at a premium. The nearest car park was half a mile away. Too far for me thank you. The fact that I drove to the assessment will not go well for me. Had someone brought me, that would be different. I did manage to find one free space near the centre. All the assessment was a few questions and then the assessor walked with me whilst timing me to see how far I could walk without getting out of breath or in too much pain.

 

 

I can see me failing this assessment because I lost the PIP mobility (this is subject to a complaint with I.C.E.) and having to prove yourself to someone who doesn't know you is very hard.

 

 

As for only getting a BB for one year is weird. Do they expect you to get better or are they doing this instead of for three years to deny a disabled person from obtaining a Motability car??

 

My PIP award expires in a year (so I'll be getting the renewal forms for that soon, as well as currently being reassessed for ESA!) hence the blue badge being only for a year. Again, down to the PIP assessor who somehow believes my genetic, degenerative condition will miraculously disappear. My complaint also went to ICE but because I'd got the maximum award anyway they didn't even look at the issues with the assessment - half my conditions missed off, half the consultants involved missed off, most of my medication missed, the box she'd ticked not agreeing with the 'justification' she'd written etc etc. Despite the wheelchair and not seeing me walk at all, she somehow decided I can walk 20 metres using an aid, which I can't use because I have no grip and my right shoulder dislocates if anyone breathes on it.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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