Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Am I worrying about nothing

    Basically I failed to send a request for information for a customer and then got an email today reminded that the request for information is overdue and has to be in by the middle of next week. I sent it today to all departments, I apologised and asked them to send the information ASAP. If I fail to meet the deadline will my company get fined? it is to do with GDPRicon. A customer has requested all the information we hold


  2. #2
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    Default Re: Am I worrying about nothing

    No, it is most unlikely that the company will be fined. On the other hand, if the data subject is in an aggressive mood about it then they will be quite justified in complaining to your company and also the information Commissioner.

    Ideally I would suggest that you write to the customer and explained that there has been an oversight and that there may be a delay but all possible efforts are being made to satisfy the request on time or as soon as possible afterwards. However, I don't think you could properly send a letter like this without talking to your line manager and explaining the situation. I think from your point of view you need to be as open and as honest as possible with your line manager so that your mistake isn't "found out" later on and it looks as if you have been trying to cover it up.

    Go and see your line manager immediately. Explain the situation. Put your hands up and suggest your line manager that an apologetic message is sent to the data subject and that your line manager then contacts the relevant departments within your organisation and asks them to prioritise the data search.

    One important thing is that you have made a mistake and you don't want to compound it by having been seen to try and cover it up.



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  3. #3

    Default Re: Am I worrying about nothing

    Go beg the other departments in person and I am sure you will get there on time.

    Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!
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  4. #4
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    Default Re: Am I worrying about nothing

    And what if your IT systems go down, or the internet connection, or the mail server?


    I'd be very surprised if this request was as urgent as you've been told, there has to be some leeway.


    Doesn't mean you won't get into trouble, it depends on whether your company is retarded enough to think that making examples of people helps to motivate staff.


  5. #5
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    Default Re: Am I worrying about nothing

    Quote Originally Posted by Strider440 View Post
    And what if your IT systems go down, or the internet connection, or the mail server?


    I'd be very surprised if this request was as urgent as you've been told, there has to be some leeway.


    Doesn't mean you won't get into trouble, it depends on whether your company is retarded enough to think that making examples of people helps to motivate staff.
    there is no leeway. The statutory duty is a fixed 30 days (previously 40 days) and there are strict rules which permits some exemptions in exceptional cases.



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