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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Returning faulty new freeview box from Littlewoods **RESOLVED**

Maharg1

By Maharg1
in Mail order catalogues

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Maharg1

Maharg1

Posted
Posted

Two days ago I bought a freeview box from Littlewoods but after plugging it in and having a look, it is completely unsuitable, I can't even read the channels in the guide.

 

Can I return this and cancel the order please or will it be refused because I plugged it in ?

Life is so much better and happier as an Optimist than a boring depressed Pessimist

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dx100uk

dx100uk

Posted
Posted

Its mail order you can return for a full refund with no reason within 14 days

Under cra

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dx100uk

dx100uk

Posted
Posted

Because you ordered online so thus cannot view it

You have 14 days in lue matters not youve tried it

Read cra

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ericsbrother

ericsbrother

Posted
Posted (edited)

that is the idea of distance selling regs, it gives you a chance to "inspect the goods". If you went into a shop you would expect soemone to demonstrate the thing for you so you get the opportunity to try it out at home and if you dont like it return them without having to say why.

 

 

If you are then told that it has been used or you cant have refund because the packaging has been opened you can quote the law so find the relevant bit

Edited by honeybee13
Paras
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Maharg1

Maharg1

Posted
  • Author
Posted

I've posted it today but there is one thing that worries me, it says on the chit

 

"We will replace or refund most items provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact"

 

Is there some sort of exemption they will be able to claim to refuse a refund?

Life is so much better and happier as an Optimist than a boring depressed Pessimist

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dx100uk

dx100uk

Posted
Posted

nope

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Maharg1

Maharg1

Posted
  • Author
Posted

Thank you so much. I'm off to read the regulation now to try and understand it a bit more.

 

Either way, I will keep you updated.

Life is so much better and happier as an Optimist than a boring depressed Pessimist

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ericsbrother

ericsbrother

Posted
Posted

no, how are you supposed to inspect thew goods if you cnat atke them out of the box?

Stop trying to invent reasons to fail, you are in the right so belive it.

 

 

I've posted it today but there is one thing that worries me, it says on the chit

 

"We will replace or refund most items provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact"

 

Is there some sort of exemption they will be able to claim to refuse a refund?

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