Hi i purchased a new motorhome on 1/12/17 ,since then have become in dispute with

the dealer and asked for a copy of the original PDI. i was told this is not possible

duu to"The General Data Protection Regulation and the fact that we are obliged to protect any data that refers directly to a person or entity we deal with.

As some of the documentation you are requesting relates to a supplier and some relate to inter departmental procedures we are not in a position to share this."

Is this correct please

then they are obliged to hide those parts not make a total refusal that you cant see any of it.

whats your issue, pdi failed to find something you now have an issue with?

issues have arisen which should have been identified during the PDI ,and im trying to gather evidence to highlight their incompetence as ive experienced poor workmanship

and customer service throughout.

Sounds like a smokescreen. It's not even true. Data about an "entity" isn't covered by GDPR/data protection law, nor is data about interdepartmental procedures.

They simply aren't within the scope of GDPR.

GDPR can only cover data about individual living people.

And just because someone can be identified from the PDI doesn't automatically mean it can't be released.

Although a person's name is 'personal data' that on its own isn't sufficient to prevent its release.

And anyway, as dx says, if they do think that the name of, eg the person who signed the PDI, shouldn't be released they are required to release it to you anyway but with the name removed ("redacted").

I'd make clear that I don't accept their GDPR explanation, request they review their refusal, otherwise you will be referring it to the Information Commissioner.

Many thanks for that, very interesting an certainly something I can now act on

Just to be devil's advocate LMT1, they might respond by saying that the PDI contains no personal information about you anyway so they still won't release it. It depends what else you have asked for. But you can only use a GDPR/data protection act Subject Access Request to obtain data about you personally. You can't use it to get information about your vehicle. So you may need to think about alternative ways of pursuing your complaint.

i also asked for a factory quality sign off sheet[ which they wont send either] and copies of warranty work sheets which they have sent some but very little info on them and nothing to say what was done or completed.

When you buy a second hand caravan or motorhome the supplier should do another PDI and also service the unit to maintain the warranty.

You state "new" motorhome but it is new to you or brand new?

As it was bought in 2017 it would be covered under Consumer Rights Act 2015.

As you are now out of the 6 month window, the onus is on you to prove that the faults existed at time of purchase.

Did you report any of the current faults within the first 6 months.

It sounds as if you bought from a dealership whose name begins with "M"!

BTW we rejected our caravan after 11 months of ownership and were successful.

Is the motorhome on HP?

If the value of the motorhome is under £30k and you paid a deposit using a CC, you could use S75 of the CCA. We used Which Legal Services in our dispute.

Good choice of letter 'M'

Yes the motorhome was bought new, and all existing issues were reported within the first 6 months

During their attempts to repair these warranty problems and faults, damage was caused to the motorhome,

We now have an ongoing situation, and have now engaged a solicitor to hopefully bring this stressful an upsetting situation to a conclusion

Thanks for your advice and input,

Not many solicitors are conversant with the Consumer Rights Act 2015 as they probably specialised in other fields so be careful and don't waste money like us.

Actually you do not need to engage a solicitor to do all the leg work.

We joined Which Legal Services and got all the advice from them.

Cost was about £90 for the year.

We got a full refund and several thousand in compensation for lost holidays etc.

This dealership M gave a friend of ours the run around for 18 months before they managed to get a refund.

CRA 2015 clearly states that in the 1st 6months the dealer has one opportunity to repair and if the repair fails again then you can reject.

If they refuse they are committing a CRIMINAL offence!

Join Which Legal Services for expert advice from solicitors that are experts in consumer law.

You may be pleasantly surprised.

Thankyou, we were not aware of the Which service

We have subscribed and over the next few days will be taking their advice

Hopefully we will be ' pleasantly surprised' and companies will learn that they cannot treat people this way!!!!

Especially 'M'

Hi , I would like now to close this thread and give a big thankyou to Surfer01. we concluded our matter with "m"with the production of a independent inspection sheet and renegotiated

a agreeable sum to take a new vehicle. Thanks once again

Good result.