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    • Former billionaire Hui Ka Yan has been fined and banned from the financial market for life.View the full article
    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
    • At a key lecture in the City of London, the shadow chancellor will also vow to reform the Treasury.View the full article
    • Despite controversy China's Temu is becoming a global online shopping force.View the full article
    • The retailer has come under fire for an advert showing motorcyclists wearing trainers and doing wheelies.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PDI document refusal


LMT1
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because no one has posted on it for the last 1967 days.

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Please click the "Report " link

 

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Thanks

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Hi i purchased a new motorhome on 1/12/17 ,since then have become in dispute with

the dealer and asked for a copy of the original PDI. i was told this is not possible

duu to"The General Data Protection Regulation and the fact that we are obliged to protect any data that refers directly to a person or entity we deal with.

 

As some of the documentation you are requesting relates to a supplier and some relate to inter departmental procedures we are not in a position to share this."

Is this correct please

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then they are obliged to hide those parts not make a total refusal that you cant see any of it.

 

whats your issue, pdi failed to find something you now have an issue with?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sounds like a smokescreen. It's not even true. Data about an "entity" isn't covered by GDPR/data protection law, nor is data about interdepartmental procedures.

They simply aren't within the scope of GDPR.

 

GDPR can only cover data about individual living people.

And just because someone can be identified from the PDI doesn't automatically mean it can't be released.

 

Although a person's name is 'personal data' that on its own isn't sufficient to prevent its release.

And anyway, as dx says, if they do think that the name of, eg the person who signed the PDI, shouldn't be released they are required to release it to you anyway but with the name removed ("redacted").

 

I'd make clear that I don't accept their GDPR explanation, request they review their refusal, otherwise you will be referring it to the Information Commissioner.

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Just to be devil's advocate LMT1, they might respond by saying that the PDI contains no personal information about you anyway so they still won't release it. It depends what else you have asked for. But you can only use a GDPR/data protection act Subject Access Request to obtain data about you personally. You can't use it to get information about your vehicle. So you may need to think about alternative ways of pursuing your complaint.

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i also asked for a factory quality sign off sheet[ which they wont send either] and copies of warranty work sheets which they have sent some but very little info on them and nothing to say what was done or completed.

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When you buy a second hand caravan or motorhome the supplier should do another PDI and also service the unit to maintain the warranty.

You state "new" motorhome but it is new to you or brand new?

 

As it was bought in 2017 it would be covered under Consumer Rights Act 2015.

As you are now out of the 6 month window, the onus is on you to prove that the faults existed at time of purchase.

Did you report any of the current faults within the first 6 months.

It sounds as if you bought from a dealership whose name begins with "M"!

 

BTW we rejected our caravan after 11 months of ownership and were successful.

Is the motorhome on HP?

If the value of the motorhome is under £30k and you paid a deposit using a CC, you could use S75 of the CCA. We used Which Legal Services in our dispute.

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Good choice of letter 'M'

Yes the motorhome was bought new, and all existing issues were reported within the first 6 months

 

During their attempts to repair these warranty problems and faults, damage was caused to the motorhome,

 

We now have an ongoing situation, and have now engaged a solicitor to hopefully bring this stressful an upsetting situation to a conclusion

Thanks for your advice and input,

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Not many solicitors are conversant with the Consumer Rights Act 2015 as they probably specialised in other fields so be careful and don't waste money like us.

 

Actually you do not need to engage a solicitor to do all the leg work.

We joined Which Legal Services and got all the advice from them.

Cost was about £90 for the year.

We got a full refund and several thousand in compensation for lost holidays etc.

This dealership M gave a friend of ours the run around for 18 months before they managed to get a refund.

 

CRA 2015 clearly states that in the 1st 6months the dealer has one opportunity to repair and if the repair fails again then you can reject.

If they refuse they are committing a CRIMINAL offence!

 

Join Which Legal Services for expert advice from solicitors that are experts in consumer law.

You may be pleasantly surprised.

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Thankyou, we were not aware of the Which service

 

We have subscribed and over the next few days will be taking their advice

 

Hopefully we will be ' pleasantly surprised' and companies will learn that they cannot treat people this way!!!!

Especially 'M'

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  • 3 weeks later...

Hi , I would like now to close this thread and give a big thankyou to Surfer01. we concluded our matter with "m"with the production of a independent inspection sheet and renegotiated

a agreeable sum to take a new vehicle. Thanks once again

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