Joey, we still need more detail about the location of the store i your thread.

other than that advice the same at this stage, give Sainsburys a headache and get them to cancel and dont contact the parking co

I have already, a mod updated the title with the full address, the NTK has the full address too, and I provided map links. Feel free to delete this post as not to go off topic.

Got a reply from head office. They said it was down to the customer to return within time. They offered to "discuss" it further with me if I send them a copy of the NTK.

I guess I better start the appeal process then?

I'm asking them again as I think she doesn't understand how the parking company works, also copied Mr CEO in this time too.

They're asking me to send them a copy of the NTK.

"In order for me to consider dismissing the car park fine you have received I would need to see a copy of the fine"

Did Sainsbury's call it a fine? That's sad.

HB

Should I send a copy? or is that asking for trouble. I don't know what they want to see.

yes cant hurt

by all means and send a copy to the CEO of Sainsburys pointing out that it isnt a fine and that this ignorance of the difference is causing more trouble than the employment of third parties hell bent on making money out of their loyal customers itself.

"I am sorry as our current free parking is for the maximum 60 minutes and as you stayed for a total of 200 minutes on this occasion I will not be arranging to get your fine waivered."

fine?

was that was sainsbury's??

Yes 100%. It was someone from their head office.

that needs addressing..

I've explained that in my last email to them (after this one) and copied in the CEO again. I don't think I'm getting anywhere with them.

They have gone silent. I need to appeal this the normal way. What would be the next step? Appeal to ECP to get POPLA code?

About 10 minutes after that post, they replied. Same response but this time calling it a charge.

get them to show you the planning permission for their cowboy outfits's signage then

get them to show you the planning permission for their cowboy outfits's signage then

I jumped the gun on that one a bit. I've already sent a FOI request off to Barnet Council. Found a letter someone else had sent asking the same questions which got a response and used that.

I did also check the planning applications, found plenty on the site, nothing for the car park, ANPR or signage.

FOI is a waste of time and not what we recommend on CAG

you need to either ring the relevant planning debt of the relevant council or go look on their website.

or even better send a letter.

dx

I will do that. Already looked at the applications on their website, nothing about the car park is mentioned. Not much time left now. Should I still appeal to ECP to delay the process?

wont matter a monkies they always reject.

wont matter a monkies they always reject.

I'm aware of that, but if I don't do anything, then I won't be able to get a POPLA code to waste their time and money. I've always thought the process was to appeal with any excuse and demand POPLA code where you appeal properly.

sure, my favourite one is my dog wanted to use the toilet in makky' ds

doesn't really matter what you put,

let eb suggest

You should always just phone the planning people, they know a damned sight more than the lawyers in charge of the FOI section and you will get a speedy and sensible answer. However, my suggestion was to put doubt in the mind of Sainsburys head office by making it clear that as it is their land they are responsible for the criminality of theior servants not having the necessary permissions and thus leaving them open to legal action ( not actually that likely but they may consider they dont want to risk it and tell the parking cowboys to cancel). This is about making them think you know something they dont and using their social media pages to broadcast this may also do the trick.

As for appeal to get a POPLA code, stating your were given permission by the landowner to stay in their coffee shop (or any franchise on the site) will do, they wont accept it as they will claim you need to ask the parking co permission but ANPR actually rules out that option so the decision will look stupid in the long run. When you appeal to POPLA you can add all sorts of things such as demanding proof of authority etc that will create more work for them then it is worth so they may just decide to not contest the appeal.

Should I also mention to POPLA that the driver didn't park in their car park, and didn't even enter it and instead parked in front of the council owned garage which is beyond the ANPR? Oh and should the appeal to parking co be in letter or should I just follow their web appeal service?

Thanks!

You are not at POPLA yet, tell the parking co the vehicle didnt enter the land as specified and ask them to provide "strict proof" that it did. Let them know that as there was no contract to breach they have obtained your keeper details under false pretences and you will be seeking compensation for the breach of the GDPR.

Complain to the council that ECP are demanding money from people visiting their property and demand that they get the planning peopel to enforce or make then cover up their cameras. Get on to the local press as well, they may have ahd a previous story on a similar thing.

Let Sainsburys know this as well and tell them that you are happy to speak publicly on this. their Corporate relations or press relations team should be your port of call now, not customer services.