Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Smart Parking ANPR PCN - 35 mins - Havens Bank Retail Park, Exeter

    Hi all!
    I have received a parking chargeicon
    - I had no idea I need to pay there, as it is a retail park and those are usually don't charge for parking
    - I am never shopping there again, that's for sure!

    We have been in the shop for about 35 min. And now they are asking for 54 or 90 if I don't pay by 14th October!

    PCN's received through the post [ANPR camera capture]

    1 Date of the infringement[s] 22/09/2018

    2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Date on the letter 01/10/2018

    3 Date received - I don't know, hubby opened it and chucked the envelope out

    4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No

    5 Is there any photographic evidence of the event? Yes, on entry and on exit of the car park

    6 Have you appealed? {y/n?] post up your appeal] No
    Have you had a response? [Y/N?] post it up No

    7 Who is the parking company? Smart Parking Ltd

    8. Where exactly [carpark name and town] Havens Bank Retail Park, Exeter

    For either option, does it say which appeals body they operate under. I think it says to send appeal back to them, and if they reject, then POPLAicon is available - independent Adjudication service

    Any help is greatly appreciated

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  2. #2
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    Default Re: Smart Parking ANPR PCN - 35 mins - Havens Bank Retail Park, Exeter

    ah the old not so smart parking lot

    plenty of threads here to follow
    I've moved your thread to the correct forum and slightly retitled [park spelling was wrong no A]
    100's of threads here on this car park

    have a read of these they'll guide you upon what you need to do
    https://cse.google.co.uk/cse?cx=part...&sa=Search+CAG

    but don't do anything before checking here first please

    can you scan up the NTK to PDFicon please
    read uploadicon

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  3. #3
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    Default Re: Smart Parking ANPR PCN - 35 mins - Havens Bank Retail Park, Exeter

    Yes, read the other threads first and tell us a little more about your circumstances, for example where your vehicle was parked in relation to the entrance. We know that the entrance has rather confusing signage that applies to other premises and none that are clear that relate to the actual car park but I may be giving you old information so recent pictures would be useful.


    Also pictures of the siganeg in the car park and of the blurb on the parking meter please.


    Lastly, where did you shop within the centre as giving them some grief may get you a conversation with the management of the centre and they have a vested interest in Smart's tenure so any publicity that makes them look bad is good publicity for the motorist.


    In short, try to get the retailers to get the ticket cancelled before you say anthing to Smart.

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  4. #4
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    Default

    Thank you for your reply.
    I didn't notice any parking signs, but as I looked on Google Maps there's one small one by the entrance to the estate.
    I didn't notice any parking machines either, but that maybe because it was raining heavily and I didn't expect it to be a paid-for carpark.

    We got out of the car and run to the Range shop - we parked right next to the door, which is a way away from the turn where I saw the parking sign on Google maps.

    I still have the receipt from The Range from that day, but they are not picking up the phone.

    I will keep calling The Range and go there on Saturday to take pictures of the signs and parking meters

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  5. #5
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    Default Re: Smart Parking ANPR PCN - 35 mins - Havens Bank Retail Park, Exeter

    the start by phoning the Range head office, they will carry more clout than a local store.


    get us the pictures and dont forget we need to see the entrance from the public highway as that is where you are supposed to eb informed that you are entering private land under a contractual offer, not some time after you have aprked.



    The Peel Center in Stiockport is famous for its garbage sigange so worth reading up on this place and the court cases from there to see what is expected from signs

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