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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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H&S Constructive Dismissal


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Hi all,

 

I work in a private residential development for the management company.

On two occasions I have been subjected to violence in the workplace, once by a visitor and once by a resident.

 

When the visitor threatened me, police were called by my manager and it was dealt with properly.

Almost identical situation six months later but this time a leaseholder,

the manager refused to call the police, didn't speak to the man and then went on to issue me with a final written warning.

 

There is video evidence and I did nothing wrong but because I refused to turn my back on a man who was threatening me, I am on a final written warning even though there is video evidence of the whole thing recorded by a third party.

 

I have been told by ACAS that for contrcutive dismissal you have to work for your employer for two years, even if it is H&S.

They have advised the Whistleblower route which I know very little about.

 

I have had to hand in my notice as I can't work for a company that has no concern for my safety.

I have been misadvised by ACAS previously so just wanted to clarify the two year thing?

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Citizens Advice also seem to think you need to have worked for the employer for 2 years before you can bring a CD claim to an Employment Tribunal

 

https://www.citizensadvice.org.uk/work/leaving-a-job/dismissal/claiming-constructive-dismissal/

 

How long have you worked for them for?

 

I don't understand what you mean by "...because I refused to turn my back on a man who was threatening me, I am on a final written warning..". Could you explain a bit more?

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Hi, I asked a man to put his dog on a lead, which is my job. He followed me screaming abuse and threatening to hit me so I couldn't turn my back or risk being attacked physically. If I had ran away, I would ahve been accused of leaving the area without dealing with a situation. Because I didn't just walk away, I was accused of making the situation worse even though I didn't raise my voice or react in any way. When he walked away from me I left the area and reported it. It is all on video.

 

I have worked for them for just over a year.

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I have looked at the CAB website and if it is an automatic reason then it's less than two years ie H&S....... but ACAS have said something else but they advised me incorrectly previously.

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We live in a society going towards full americanization, excuse the made up word.

Companies will happily sack an employee who's been attacked by a customer if they receive a complaint.

I had to defend 2 similar cases this year.

They were both "saved" with a final written warning despite the union disinterest.

Regarding your case, you have now resigned, so not much you can do.

Use this as a learning point.

If you are ever attacked or abused during your employment, don't complain to your bosses first, complain to the police, then your bosses.

They tempt to be a bit more reasonable when the matter has been referred to the police.

And don't even think to put yourself in danger just for the sake of a job, if someone physically attacks you, defend yourself.

As long as you use reasonable force, you won't be doing anything wrong.

Put them on the floor, block them and call the police.

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I called the police myself after my employer made it clear they wouldn’t. Unfortunately it took the police five weeks to speak to the perpetrator and then didn’t take it any further. I went through the appeal procedure and they upheld the final written warning. I have raised a grievance which hasn’t yet been dealt with and only acknowledged once I handed in my notice.

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Well, you have resigned now, so unless you want to invest a lot of time and some money to have a little (not guaranteed) victory, I suggest you learn your lesson and move on.

If you are ever in a similar situation, workers have many weapons at their disposal (whistleblowing, grievance, counselling which may suggest sick leave, etc.)

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Lizzie, did you raise a grievance over this?

 

 

People in the know should be along later to comment, but I'm thinking maybe you could speak to a no win no fee [NWNF] lawyer and see what they think. If they're willing to take your case then they think you have a chance and if they don't, you have your answer.

 

 

HB

Illegitimi non carborundum

 

 

 

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  • 2 weeks later...

The grievance was not upheld as we knew it wouldn't be. We have responded as they have not answered the questions raised and refusing to admit it was violence at work as defined by HSE. It was a very aggressive person making threats and screaming abuse, invading space but they have acted from a customer service side rather than as an employer.

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If you were subjected to a detriment after you raised the grievance and issue, regarding say for example the health and safety of a worker (you), there may be a Whistleblowing claim - which does not require a qualifying service period.

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If it is your job to tell the man to put his dog on a lead then you have a whistleblowing Claim You definitely do NOT have a constructive dismissal Claim You could still bring a Claim for Protected Disclosure

 

 

 

However, there is time limit issue

 

 

When did the man/dog issue occur? The other side would try and claim that time limit starts from that incident

But time limit for victimization starts from the failure to uphold your complaint

 

 

You weakened your case by resigning too quickA judge would see your Claim as someone who regretted his action of resigning

Edited by honeybee13
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