Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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Thread: SAR letter

  1. #1
    Basic Account Holder
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    Cagger since : Jul 2006

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    Default SAR letter

    I have just recieved my letter from HBOS telling me my information is on its way. But it also says "with regard to your request for information relating to manual intervention on your account,
    HBOS is under no statutory obligation to record this information and therfore, I am unable to assist further with your request".
    dose this meen thay have no info or will not give it to me.
    Any help will be gretfully recieved
    Al

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  2. #2
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    121o121's Avatar



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    Default Re: SAR letter

    This means they will give you your list of charges, but not discuss "manual intervention". If / When it gets to court we all ask for "standard disclosure" becasue this means the banks have to disclose this information.

    Something they don't want to do, and why so far all cases have been settled.

    Good Luck

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