Hi all. Puting in a claim against RBS on behalf of my cousin (who's completely IT illiterate).

Sent off the SAR, returned promptly.

Sent off the LBA with sreadsheet. On the 14th day received a letter stating it was being sent to HOffice and will be dealt with in another 14 days. I know they'll take their time but not sure if I should modify the Prelim letter to state that they have had their 14 days and as a matter of courtesy I will allow the 14 days?? Any ideas please??

Should have sent prelim letter after SAR? If you sent the prelim and thats what they responded to on day 14 then go straight to LBA...

If you missed out the prelim letter and went straight to LBA then you might have to send another LBA giving further 14days....not sure.

sorry being such a bint. yes sent prelim letter and they responded stating they would contact agan in 14 days (which equates to 28 days since I wrote). so I should modify the LBA one to acknowledge their response but kick em up the ass so to speak??

thanks v muchly.

So go straight to LBA, it's your timetable not theirs....

Otherwise they would just stall indefinitely by writing you on day 14 saying it's been passed to a different office.

very good! thank you very much

Well no response from RBS so going to start MCOL next week on her behalf. Might just give them a call as no response has been received to any letters sent since they said it was being passed to head office.

It's been a while with this one but my cousin isn't the most efficient bird so she's not bothered about it. Made a call to the bank who said they have 8 weeks to respond so even though the prelim letter was dated 8 November they didn't receive it until 20 December at head office!! In any case they've sent a letter stating they will look into it. It's more than past it's time for a court date but getting her here to fill in the claim form and pay for the court fee whilst they're still charging astronomical fees is proving difficult!

Have you considered getting her a parachute account? At least then she can have all her money charge free whilst getting on with the claim.

Course that might be just as difficult to sort out if she's not that interested!

Looks like she didn't need a parachute account! She was going to do a court claim (or get me to do it) on payday. Hey ho letter arrives in the post on Saturday offering full refund! Unfortunately she signed the T&C's before telling me and posted them off. At least she got her pennies back though. many thanks for your support on this one.

Winner!!

Good news! Shame on her for signing their letter!!