Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Peter Dow's Avatar



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    Default Offensive security guard. No telephone support

    I can't get into contact with anyone at the TSB, not by phone, not by email.

    I was offended by a security guard at my local TSB branch (Aberdeen).

    I am trying to make a complaint but not getting anywhere.

    I tried to contact them by phone. The local branch don't pick up and I get an answering machine telling me to call back.

    The UK telephone line is an automated machine which asks me for my account number and sort code, which I can type in. Then it asks me for my "security number" or some such and I don't HAVE a security number. So I can't get anywhere with that.
    I made an online complaint and I get an auto-response only

    Please bear with us...
    Thank you for letting us know about the difficulties you’ve encountered with TSB. We’re sorry you’ve had trouble with our service and will do all we can to put things right for you.

    As you may be aware, our recent systems upgrade has meant we have seen a large number of complaints, which means we may take longer than normal to resolve your issue.

    Please bear with us. We’re working around the clock and will get to your issue as quickly as we can.

    We’re sorry about this – it’s not the level of service we pride ourselves on providing and know it’s not what you have come to expect of TSB.

    While we deal with your complaint, we thought it would be helpful to provide you with information which tells you about our commitment to how we deal with complaints.

    We are sorry for any delay and once again, will get back to you as soon as possible.

    Kind regards,

    Nicola Whittleton
    Blah, blah, blah.

    I'm a graduate scientist with all my faculties so if I can't get through to the TSB, goodness knows how anyone else manages.


  2. #2
    Site Team The Consumer Action Group BankFodder's Avatar



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    Default Re: Offensive security guard. No telephone support

    Totally Shitty Bank

    What else did you expect?


  3. #3

    Default Re: Offensive security guard. No telephone support

    Hi and welcome to CAGicon


    You could try head office


    Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.


    OR
    email the chairman


    richard.meddings@tsb.co.u k


  4. #4

    Default Re: Offensive security guard. No telephone support

    Quote Originally Posted by BankFodder View Post
    Totally Shitty Bank

    What else did you expect?



    ERRR! Language


  5. #5
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    Peter Dow's Avatar



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    Default Re: Offensive security guard. No telephone support

    Quote Originally Posted by BankFodder View Post
    Totally Shitty Bank

    What else did you expect?
    I've been with the TSB for oh 40 years and have come to expect pretty good service but it seems to have gone down hill recently.


  6. #6
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    Peter Dow's Avatar



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    Default Re: Offensive security guard. No telephone support

    Quote Originally Posted by silverfox1961 View Post
    Hi and welcome to CAGicon


    You could try head office


    Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.


    OR
    email the chairman


    richard.meddings@tsb.co.u k
    Thanks. I will try the email address.


  7. #7
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    Default Re: Offensive security guard. No telephone support

    You do have a telephone banking security number, you just don't remember it.

    You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though.

    However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?


  8. #8
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    Peter Dow's Avatar



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    Default Re: Offensive security guard. No telephone support

    I am pleased to report that the TSB have now got back in touch with me and we are well on the way to resolving my complaint.

    All's well that ends well, as they say.


  9. #9
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    Peter Dow's Avatar



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    Default Re: Offensive security guard. No telephone support

    Quote Originally Posted by StJane View Post
    You do have a telephone banking security number, you just don't remember it.
    I've never done telephone banking so that's maybe why.


  10. #10

    Default Re: Offensive security guard. No telephone support

    Same own here in Glenrothes Pete. No security guard but manager is offensive enough anyway. He forgets who ultimately pays his salary.
    Like most big businesses they are totally understaffed, hence no one available to answer phone. They tell you they can't answer the phone because all staff are working with footfall customers-----that's right--people can't get an answer on the phone so they are forced to visit the branch.
    Despite all their promises, their internet banking is still in trouble.



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