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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Offensive security guard. No telephone support


Peter Dow
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I can't get into contact with anyone at the TSB, not by phone, not by email.

 

I was offended by a security guard at my local TSB branch (Aberdeen).

 

I am trying to make a complaint but not getting anywhere.

 

I tried to contact them by phone. The local branch don't pick up and I get an answering machine telling me to call back.

 

The UK telephone line is an automated machine which asks me for my account number and sort code, which I can type in. Then it asks me for my "security number" or some such and I don't HAVE a security number. So I can't get anywhere with that.

I made an online complaint and I get an auto-response only

 

Please bear with us...

Thank you for letting us know about the difficulties you’ve encountered with TSB. We’re sorry you’ve had trouble with our service and will do all we can to put things right for you.

 

As you may be aware, our recent systems upgrade has meant we have seen a large number of complaints, which means we may take longer than normal to resolve your issue.

 

Please bear with us. We’re working around the clock and will get to your issue as quickly as we can.

 

We’re sorry about this – it’s not the level of service we pride ourselves on providing and know it’s not what you have come to expect of TSB.

 

While we deal with your complaint, we thought it would be helpful to provide you with information which tells you about our commitment to how we deal with complaints.

 

We are sorry for any delay and once again, will get back to you as soon as possible.

 

Kind regards,

 

Nicola Whittleton

Blah, blah, blah.

 

I'm a graduate scientist with all my faculties so if I can't get through to the TSB, goodness knows how anyone else manages.

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Totally Shitty Bank

 

What else did you expect?

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Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

[email protected]

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Totally Shitty Bank

 

What else did you expect?

 

 

 

 

ERRR! Language :-D

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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You do have a telephone banking security number, you just don't remember it.

 

You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though.

 

However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?

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  • 1 month later...

Same own here in Glenrothes Pete. No security guard but manager is offensive enough anyway. He forgets who ultimately pays his salary.

Like most big businesses they are totally understaffed, hence no one available to answer phone. They tell you they can't answer the phone because all staff are working with footfall customers-----that's right--people can't get an answer on the phone so they are forced to visit the branch.

Despite all their promises, their internet banking is still in trouble.

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