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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OVO- GDPR Breach ?


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An elderly relative has been with OVO for several years and has been happy with the deal.

On 6th September they received email notification of the statement, logged on, printed it off- all was fine.

 

We do not live at the same address, in fact I have never lived there, also we have different email providers.

 

Last Friday I received an email about OVO's change in terms and conditions .

My first thought was that someone had set up an account using my email address- maybe a typo

 

I tried to log in but couldn't so reset the password

 

Imagine my horror when I found the account is now in my name, at this relatives address with everything else apart from name and email address how it should be i.e balance, bank details, name and address of account payer

 

I have not been able to get in touch with OVO as according to their website their phone lines are only open Mon-Fri 8-6

 

I am going to start tomorrow trying to find out how the change happened , hopefully they will put their hands up and confess to a data breach or be able to tell me when and from what IP the changes were made (If this relative has done it , I have some serious problems).

 

As any one got any experience of data problems with OVO?

Any opinion I give is from personal experience .

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Hi

 

Mr Stephen Fitzpatrick

Managing Director

Ovo Energy Ltd

1 Rivergate

Temple Quay

Bristol

BS1 6ED

 

Company Number: 06890795

 

Company House link: https://beta.companieshouse.gov.uk/company/06890795

 

Email: [email protected] (no spaces)

 

ceoemail: https://ceoemail.com/

 

Have a good read of this Ovo link especially 4.6 use their own information against them:

https://www.ovoenergy.com/privacy-policy

 

Send them a GPDR SAR.

have a wee look at this CAG link: https://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-under-the-new-GDPR-2018-regime(1-Viewing)-nbsp

 

This is a good link on GDPR: http://www.privacy-regulation.eu/en/index.htm

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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