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    • Tangliss, if you can't upload the letter, could you tell us what the heading is please? My understanding is it should say 'Letter before claim' or similar. HB
    • Do you think I should send the CCA request now then instead of waiting? I really can do without the stress. Any advice would be appreciated. Thank you for responding.
    • How was the "receiver" appointed and what is their role? Appointed by the lender under the terms of their security on the loan (sometimes referred to as "LPA Receiver")? Or are they acting for you in insolveny? What's the current role of the agent?
    • Wait for more replies, but that letter to me can be interpreted as a letter before action. Ignoring it can have consequences. The court to impose sanctions for failure in responding to a letter of claim.
    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
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RAC cancel insurance as can’t find address


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Hi, really peeved off now. I insured a car in December 2017 with RAC insurance, paid £1200 upfront for the year as one of the drivers just got a drivers licence.

 

Phoned them up today to say we had just bought a new build and wanted to change address.

Person on phone couldn’t find address, entered it manually and two seconds later said I’m cancelling your insurance as our underwriters can’t find your address. We will refund £330, minus £55 cancellation fee.

 

I protested as the address has been on the Royal Mail website for 5 weeks already, as I informed Royal Mail myself and it was showing within 48 hours. I asked how can I be penalised due to their underwriters not keeping an up to date address paf file from Royal Mail.

 

He just said sorry, you can expect the money refunded within 10 days minus the cancellation fee.

 

I then had to run around looking for car insurance while I was trying to pack up a house!

 

How can they legally cancel and keep £55 for something that they have technically not done?

 

I’m planning on filing a formal complaint to them.

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Should have asked for it to be escalated. THe monkey on the phone prob couldnt be bothered doing more checks and just did whatever was on his screen.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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perhaps the monkey was restricted in what they could do.

 

With many Insurers this is a problem, as they don't get an up to date list of information from Royal Mail every week and even when they do, the data Royal Mail sell them is missing some of the new build properties,

 

What I have seen done in other companies is that they have an overide facility for postcode/addresses, so they can select a nearby postcode to the new build, so that they can quote, to provide cover at the new address. So say if the new build had a postcode of MK43 7XD, they might select MK43 7AA, which could be a recognised postcode in the general area.

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Exactly.

Nothing was attempted, blame was laid at underwriters and I was unfairly penalised.

 

The plus side is I found an insurer who’s address file was up to date and charged me a third of what RAC charged me in December with more options added on.

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sort this out as you have to state cancelled in insurance on quotes,

 

send a complaint:-AC

 

Mr David Hobday Chief Executive

 

Email [email protected] send complaint E-Mail

 

Telephone 01922 437000

Switchboard 01922 437000

Website http://www.rac.co.uk

Social Media T

 

Postal Address Rac House, Brockhurst Crescent, Walsall, WS5 4AWM

Company Number 01424399C

:mad2::-x:jaw::sad:
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I've seen a similar(ish) case recently where the Ombudsman decided the Insurer acted badly and is looking to award between £150 and £250.

 

Try making an "Official Complaint" (Keep it polite, outline the issue and your ideal resolution).

 

If you're not happy with RAC's answer / offer you can then take it to the Ombudsman

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  • 3 weeks later...
  • 2 weeks later...

Hi, sorry I have been out of the country for two weeks.

 

The RAC confirmed the following to me:

 

"I would like to confirm you do not need to declare you have had insurance cancelled or refused and no adverse markers have been recorded against you.

 

We were unable to continue cover for your vehicle at your new address; however this was not a refusal of insurance.

This email can be kept for your records, and forwarded to any insurer who may require confirmation of this."

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Yup. 3 x copies kept safe!

 

Site Admin, could you update thread title to **RESOLVED** or something similar please?

 

RAC refunded me the balance of the year's insurance as well as returned the £55 they originally deducted as a "cancellation fee".

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