Hi, has anyone ever upgraded their phone on the Vodafone website and then a week or so later they would like to change it? Iv got the iPhone 8 but would like the iPhone X, I’m just wondering if anyone has done this by contacting the returns team and they offer some sort of exchange as in can they give me the new phone with a similar deal to what I’m paying just now and then return this phone once it’s set up and get the upfront cost refunded also? many thanks

If you speak to them then yes they can change it round but rules on IPhones are iffy...

Speak to them... Vodafone want you to remain a customer on an UPG so will do as much as they reasonably can to do so...

Ok thanks, hopefully they can offer something similar and il be happy to Exchange if not il just keep the phone I have now

Agreed with fko. Vodafone can only offer deals that apple authorise.

Hi,

has anyone ever upgraded their phone with Vodafone and then decided to hand the device back during their 30 day cooling period?

If so do you know if they can offer you special deals for other phones?

I’m thinking of returning my iPhone 8 and getting an iPhone X,

thanks

I may be wrong but I think their 30 days is if you don't like the network not the handset.

I'm not sure how you could use it to your advantage .

The live chat says you can return the handset and they might offer deals to keep you with them and not change but il phone tomorrow and see what they say

Vodafones return is service or handset. I dont think it applies to iphones though.

i'm kinda lucky because they messed me around a lot early in my contract a few years ago, so my contract now is 12 months instead of 24 , and i get a free upgrade every 6 with same terms as others.

Did you not have any luck with your exchange then?

The Vodafone 30-day returns policy

Once you've received your product, you have 30 days to decide if you'd like to keep it. Our return policy applies to everything from an iPhone to a Mobile Wi-Fi device, with the following exceptions.

Our 30-day returns policy doesn't apply to:

Digital items and software such as music and games which have been unsealed, downloaded or used

Items or services ordered from another company (like Carphone Warehouse). You'll need to check their returns policy

Products or services provided by another company and charged to your Vodafone bill. The supplier's terms will apply here, and you'll need to go back to them to cancel.

If you've bought Spotify Premium or Sky Sports Mobile TV as a standalone monthly subscription charged to your Vodafone bill, you can cancel it at any time. Just enter your Vodafone mobile number to start the process.

https://www.vodafone.co.uk/my-vodafone-account/orders/returns

Nice. Looks like they updated their policy since i last looked