moneywise services’?? what have they got to do with a gym debt?

Phoned the bank back and after 30 minutes off being on hold they tell me i have to enter the branch. Disgrace.

And ‘moneywise services’ is what the payments to CRS have been coming out as.

Urm..id love to know who moneywise are

Last time we heard that name they were an unregistered Debt management company

Well if you look at the dd mandate you signed..it says xx company

If the dd has been used by a company not that name..

Go get everything back

Urm..id love to know who moneywise are

Last time we heard that name they were an unregistered Debt management company

 

Well if you look at the dd mandate you signed..it says xx company

If the dd has been used by a company not that name..

 

Go get everything back

Just got back off the phone with the bank and the lovely lady on the phone has went right back to 2016 when the first payment was made and flagged it up. She said the money should be in my bank by tomorrow afternoon. I have claimed back most of it but there was another 20/30 pound i paid out of another bank.

I am thinking about writing to CRS an telling them they can keep it as a final settlement? If not i will claim that back also.

And i have no idea what a DD mandate is?

Any DD was det up over the phone with CRS.

Well done!!

Who was that 20/30 paid too??

And who were moneywise??,

Thanks dx, i paid the majority of the money to CRS via one bank and 20/30 via another ive only claimed the majority back.

And Moneywise services are just CRS.

Thats what the name was on my statements when i paid CRS.

A DD mandate is what you agree to and set up so your bank pays money every month to someone you agree to pay. You would have signed a DD mandate agreeing to pay Harlands and the monthly DD would be paid to SNAP, who is Harlands, if I recall correctly.

CRS are really Harlands in disguise but I have not heard of them using a DD mandate to collect any fees, admin charges, etc. If you did not sign a separate DD mandate agreeing to pay Moneywise Services, any such payments should be reclaimed via the bank.

Having said this, I've already voiced my disquiet about reclaiming gym fees when you have been so vague with dates and amounts paid.

But keep us posted

I am really puzzled by this moneywise link/name/who??

have you a letter from them about this

I can find no links whatsoever to harlands gtoup

neither can I find anything about them on any register of companies etc.

can you scan up what you have where moneywise is mentioned?

read upload

use ONE multipage PDF please

A DD mandate is what you agree to and set up so your bank pays money every month to someone you agree to pay. You would have signed a DD mandate agreeing to pay Harlands and the monthly DD would be paid to SNAP, who is Harlands, if I recall correctly.

 

CRS are really Harlands in disguise but I have not heard of them using a DD mandate to collect any fees, admin charges, etc. If you did not sign a separate DD mandate agreeing to pay Moneywise Services, any such payments should be reclaimed via the bank.

 

Having said this, I've already voiced my disquiet about reclaiming gym fees when you have been so vague with dates and amounts paid.

 

But keep us posted

No mate nothing was signed for a new DD, just a phone conversation.

The gym membership ended a long time ago even if i had seen out my contract it would of ended in 2017 sometime around march.

Pretty sure i am within my rights to claim the money back. They got a fair bit out of me and if it wasnt for this site i’d still be paying them another 200 odd quid now.

So thanks everyone who has helped.

The bank have rejected my claim for the dd to be returned. Absoloutly fuming. I am still on the phone to them.

They are saying i am in a dispute and they cant return it. What do i say? Any ideas what i can tell the bank?

And next to where the money comes out in mu statement it says moneywise services. For instance if you buy somthing in tesco it will say:

Tesco £4.55

Moneywise services £9.99

Iv’e been arguing with the bank on the phone and they will not change there stance. They have give me the number for the fraud team. Any idea what i should do next?

go here

https://register.fca.org.uk/

type in moneywise services

you'll see they don't exist and neither do harlands have a active licence!!

Should i call the banks fraud team an tell them this? I really want this money back tbh.

no yo get back on to the bank that refusd your claim

sadly they think they have their own rules they DON'T!!

who's the bank?

TSB, i was ranting on the phone for a good 20 minutes they where saying it is a dispute.

Unfortunatly i am not as informed as some of the posters on here so run out of things to say. Its just not an argument i can win.

Dont know what to do tbh. I could ring them again but i fear the outcome would not change.

I have had money taken from my account by a company that is not registered with the FCA and I did not owe money too.

dx

Will try again tomorrow but it will be my 4th attempt.

Thanks dx.

Speak to a manager and Keep escalating it. Even in a dispute the bank has to abide by the dd rules. They forget tobpicl and choose what happens

Is there anything particular i can say to the bank to make them see sense? Like a rule they are not abiding by.

And is there any body i could threaten to report them to if they dont abide by the DD rules.

I think this link should still work if not see the FCA website

FCA Know your rights bank accounts.pdf

Iv’e put in another claim today telling them about the lack of fca license. Hopefully now it will be sorted. I should know by monday.

Bank still refusing to pay me out. I have filed numerous complaints and had zero contact for weeks. CRS have ran numurous times also have just been blanking.

Cant see me getting the money back tbh.

Summarise the DD claim in a letter to the bank's HO and confirm you require their written, not a telephone, response.

When they reply, let us know exactly what you said and exactly how they replied. Use PDF if you want but hide any identifiers first.