Hi guys,

Not sure if am on the correct part to post this so apologize if i am just looking for some advice this is my first post.

We bought a van 3 months ago on HP and every month the van has broken down on us we have been told by the garage that it has been injector problems each time so this time we decided we didn't want the van anymore couldn't trust it at all the garage tried to hit us 1300 quid usage fees it's done below average miles and nothing wrong with the van what do ever.

We have contacted the finance each time it's broken down they then told us the price of usage fees they are asking for was ridiculous and would put a complaint in. So this morning we had a phone call from the finance telling us they have spoken to the garage but they have told then it hasn't been the same problem 3 times it's been different problems so basically lying to them to cover themselves.

Every phone call with the garage is recorded and every phone call they have told us it's been Injectors again.

The finance company have basically said that the garage have covered themselves well knowing that they have lied yet we have to take the van back and be shafted again surely we have a good to stand on somewhere here?

Hopefully this makes sense

Thanks

It would be helpful if you can space and punctuate your posts so that it makes it easier to read for people who would like to help you.

Please look at the Consumer Rights Act and you will see that if a defect occurs within the first six months of the contract, you have a right to insist on a repair and if the repair fails then you are entitled to insist on a refund or a replacement at your option.

If you had reacted in the first 30 days then you would have had an automatic right to a refund or a replacement.

Write to the garage – email and also recorded delivery – and tell them that you are asserting your rights under the consumer rights act and that you are giving them a single opportunity to repair the van and if they fail to do so then you will be insisting on a refund.

Is the van working? Can it be taken to the garage? You will be able to claim the costs of delivering the vehicle to the garage and also any other losses that you have sustained during your period of ownership.

What is the name of the garage and also which is a finance company that you are using? They are all leading you around by the nose

I have suddenly realised that there is an important question to ask you – did you buy this van as part of a business or as an individual consumer?

If you bought the van as a business then you will not have the benefit of the consumer rights act, but you will still be able to complain and to make a claim – although it might be slightly less straightforward.

The first problem was in the first month of having the van. The problems have been reported from the beginning to the finance company.

The van is in an individual customers name. They have never compensated the money we have paid for the van to be towed to them neither have they gave us a courtesy van.

The finance company have basically said we need to take the van back surely this can't be right?

Specially when there words were they've covered it well knowing that they have lied

The garage was bridgend group and finance company is close brothers

You seem to be suggesting that this van was sold to an individual consumer and not business. That's fine but you need to be sure of this because it could come back to bite you if it turns out that you are representing a trade purchaser as a private buyer.

It's actually not correct that you are responsible for getting the van back to the garage – but frankly to save a lot of hassle this might be the best thing to do and make sure that you keep all the bills relating to this and then claim afterwards.

If this van was sold to a private consumer then you should send the letter which I suggested above.

Is this the company? https://www.bridgendgroup.co.uk/

Yeah it was an individual customer definetly. And yeah that's the company

I'd hedge a bet and say this a Renault/Vauxhall Traffic or Movano shared chassis and engine type of Vehicle?

I would tell your finance company that

A: your intention is to reject it under the consumer rights act,

and that you're taking it back to the dealership on XYZ date,

where you will be leaving it at their premises,

and getting a refund at best

or a replacement vehicle at a compromise,

or

going down the small claims track at worse.

Either way THEIR asset will be at the dealership where you purchased it and that after rejection be expecting them to either take on new vehicle details or cancelling the agreement.

don't forget to fill out the V5c if you do too.