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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Commercial Landlord being a comeplete ass


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I rent a unit in a property and use it as a Hairdressers. I have a manager in and all is good. I have a few other interests and have decided to sell the business and have found a buyer.

 

Now the hard part.

 

We have 3 years of a 5 year lease left. The buyers are willing to take this on and have spoken to the landlord. He has no objection to them being tenants but he will only accept a 5 year lease PLUS he wants £2500 off of them, up front to extend the lease. He has made in categorically clear, he will not let them be tenants unless they agree the extension PLUS pay the £2500 in cash, no receipt.

 

The buyers have said they can not and will not do this and have given me 1 week to sort it or the deal is off.

 

I have emailed the landlord and said look, you can keep the month up front deposit we made (£500) I just want out.

 

Im sure he cannot do this but he is the greediest individual I have ever met.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Hi Isiris

 

There are a number of issues associated with taking on the existing lease of a former tenant so be aware, as it may be preferable to take a brand new lease. Taking on a new lease would allow them to negotiate directly with the landlord and to take a lease for the length of term they need and on the terms they agree, not just what remains of an old lease.

 

Also important to remember the old lease is highly likely to be worded to say you must obtain the landlord’s consent to take on the lease and will require a licence to transfer or “assign” the lease will have to be prepared by the landlord or, more likely, its solicitors and sent to you and the new tenant for signing.

 

Finally if there are more than seven years (after extending) remaining on the term of the lease then he must register this at the Land Registry in order for it to be legally binding.

 

Andy

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Sorry Andy, Im not the Landlord, I am the tenant.

 

Is the landlord being unreasonable in not allowing the transfer to go through.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Yes I understand that....the above are reasons why he is acting so and could be considered that its not unreasonable....but as for the £2500...whats that for ?

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Yes I understand that....the above are reasons why he is acting so and could be considered that its not unreasonable....but as for the £2500...whats that for ?

 

He does that so he gets a chunk of cash. He calls it his little perk. We paid £5k in readies to set up the Lease in the first instance. As I got the hairdressers for nothing, I wasn't too concerned.

 

My argument is, hes in no worse position. He doesn't question the buyers worthiness of being tenants, as long as they pay for an extension rather than maintain the current one.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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Well they dont require an extension.....your lease finishes and they request a new 5 YR one...tenants are usually responsible for the legal fees to which he would have to submit his costs and add it to the annual rent or pay up front.....if he wont agree to that or give a detailed costing...no new tenants.....no sale of business for you.

 

You sue him for lost sale of business ?

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Well they dont require an extension.....your lease finishes and they request a new 5 YR one...tenants are usually responsible for the legal fees to which he would have to submit his costs and add it to the annual rent or pay up front.....if he wont agree to that or give a detailed costing...no new tenants.....no sale of business for you.

 

You sue him for lost sale of business ?

 

Yes, thats what I was thinking but cannot see what his issue is. We have always been good tenants, never late with the rent and now we want to move, he is simply trying to get £2500 extra and an extention on the lease which the buyers dont want.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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They would have to take a 5 years...not just the 3 remaining...perhaps thats been figured into the 2.5 K....loss of rent if he cant fill the property for a further 3 years when it ends ?

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Sorry Andy, I might not be explaining my point well or I dont understand you. Probably a bit of both

 

My point is this.

 

If I continue on, the lease expires in three years. The new buyers want to carry that on, for the 3 year remaining. They are prepared to take it on in all its terms as we were under so he is in no worse a position as what he is now. He wont allow them to do this. He will ONLY allow it if they take a new lease, of 5 years a fresh AND pay £2500 on top of the rent which is payable. This is £1250 per year for the extra 2 years on top of the 3 I have remaining

 

I believe he is being unreasonable in not allowing the lease to solely be transferred as a 3 year lease as he is not losing out. He doesn't have a problem with the buyers, as he is prepare to offer them a 5 year lease. He simply wont allow them to just take the 3 year on that we have.

 

I read this online

 

The Landlord and Tenant Act 1988 also states that a landlord owes a duty to the tenant to give consent except in a case where it is reasonable not to give consent.

 

Is it reasonable that he doesnt get another 2 years rent?

 

Thanks for your help on a Sunday. Much appreciated.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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I understand fully Isiris from your point and the Landlords.....commercial leases are very complex unlike residential leases. Most if not all leases are either the minimum 5 years up to 10 years.

Some contain a guaranteed term in which the tenant is responsible for the rent for the full term...some allow for subletting and some contain provision for opt out.Believe it or not, there are some landlords which put special clauses in their lease agreements which entitle them to a percentage of the total sales price when the business is sold.

You would have to refer to your lease on all the above points.

 

From the Landlords stance he does not want a tenant for 3 years on an existing lease or to assign your lease to the new prospective tenants...so he is within his rights to demand it be 5 years...irrespective of your existing 5 years which you have only achieved 2 years of.

 

I dont understand where the figure of £2500 comes in....its not that expensive to create a new lease or the legal fees involved in assigning an existing lease.It could be as stated made up you exiting earlier than contracted plus fees for the new lease and a months rent up front...have you asked him how this figure equates ?

 

 

Andy

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  • 4 weeks later...

Sorry for the delay in replying

 

The £2500 is simply "His Drink" as he puts it. It has to be paid in cash and no receipt is given. Its 100% a tax dodge.

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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