Hi,

I had a 12-month membership since Sept 2016 with Xercise4LEss. £9.99 a month, I was a uni student.

I didnt realise it rolled over onto an automatic monthly membership.

earlier this year I realise I was still paying for a membership I no longer used (I've now finished university).

I went into the branch and asked the guy at the desk and he said it has to be done online.

I went to cancel online, and I didnt have my "W-Number". -> Could not cancel.

This was the nottingham branch of Xercise4Less.

I now live in London.

It did happen a second time I was going back to Nottingham, and I popped in again and was told it has to be done online and I should ring a number.

I rang the number and it said something like "hi this is X4L customer services. Busy atm. Leave your number, we'll get back to you" ->> Left my number, they never came back to me.

I then just cancelled the direct debit because obviously already been paying £120+ for a membership I wasnt using (didnt know I was paying for!!).

I got an email saying I had to pay £25 admin fee.

I sent a complaints email to customer services.

They didnt bother to respond to my complains but simply put "you have to pay"

More emails were exchanged back and forth..time went by and then it went from a "you have to pay £25 admin + 2 months membership (~£45) to I now have to pay £69.98.

7th September is the deadline for paying that otherwise it is passed on to a "debt recovery company" or something and they threaten the fees will increase significantly.

My question is this:

1) What would you advise I do?

2) Can HArdlands/this debt recovery company they use etc. FORCE me to pay?

3) Can / Will they take me to court of £70?

4) Should I pay, or should I ignore?

Many thanks!

Ryan

Nothing

No

No

Always ignore

Block their emails and bounce them

Agree with DX. Theyre chancers. None of their fee's are enforceable, so all they do is send nasty letters hoping you think they have some basis in reality and pay them

Hi Ryan,

Read other threads here and you'll find all the info you need to realise Harlands/CRS are chancers who make empty threats about alleged debts they simply cannot enforce.

Next you will hear from CRS who are simply Harlands in disguise. They pretend to be a separate debt recovery firm but they are part of the Harlands outfit.

This will not affect your credit rating at all.

In my opinion, you gave the gym staff notice to quit and they WRONGLY advised that you have to do this online. The gym should have accepted your notice to quit AND they should have advised you to pay 1 final monthly fee before cancelling the DD mandate. So this is all THEIR fault and not yours.

In reply to your Q's above :-

1. As DX says, do nothing and ignore demands and threats.

2. No

3. No

4. Ignore

This was all caused by X4Less staff failing to tell you how to properly end the gym agreement. So Harlands/CRS can make all the threats they like but that does NOT make their demands or threats valid.

Read other threads for encouragement.

Hi,

Thank you all, much appreciated. I'll block their emails etc. then! Cheers!

Many thanks,

Ryan

Hi,

I know this is not relveant to this thread, but I have an AirBNB dispute to resolve and needed some advice. Is there a forum thread for Airbnb disputes and advice?

Holidays forum

Hmm I cant seem to find the right one? I dont suppose you have a link?

The only one I found was "Holiday and airline companies" -> Or is that the right one? I want to discuss AirBNB

yep