Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    thecookiemonster Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2009
    Posts : 386 (0.11 post per day)

    Default Ee billing issue regarding returned mobile phones

    I had my Ee bill today and it was 100 more than usual so I contacted them and questioned them about it.

    Well over the past month I upgraded to a different phone and I sent it back within 11 days under the returns policy and I didn't use it.

    I then ordered another one which I had for 12 days which again I decided against keeping and again didn't use it.

    What EE have done is charged me both times for using these phones

    they've charged me 11 and 12 days for the tariffs for these phones despite the fact that I didn't use them at all.

    Is this right because they seem to think it is, seems like robbery to me?

    Thanks.

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  2. #2
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    thecookiemonster Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2009
    Posts : 386 (0.11 post per day)

    Default Re: Ee billing issue regarding returned mobile phones

    I was on a 22 a month sim only deal before these upgrades and that's what I am back on now but my bill this month is 122 despite not going over any allowances and not using the phones that were returned under the 14 day policy.



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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