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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Go Safe made an error on my dates


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Sorry for going in to so much detail but I think it is relevant.

 

I tried several times without success to book myself on a speed awareness course. A message stated that as my course was to be taken very soon I needed to ring them.

 

I tried to ring them several times but as I work during the day and the waiting time was so long I had to give up. I did finally get through to them only to be told that yes I was too late to go on a course. I was told to ring Go Safe, who have the responsibility for issuing NIPs and offering Speed Awareness Courses.

 

I finally got through to Go safe and explained my situation. I was told that everything was fine and they could see no reason why I was not able to take a course. After double checking again I was assured that I should be able to get on a course if I ring them again.

 

As I was about to end the call the lady at Go Safe said just let me check one last thing. I was then told that an error had been made and they had my final date to take the course down as 31/07/2018 and not 31/08/2018 and I only had 2 hours left to get on a course that had to be taken before 31/08/2018.

 

I finally got myself onto a course in Telford 122 miles from my house as it was the only course available before 31/08/2018.

 

I then recieved an email to say forget the 2 hours just do a course before the 31/08/2018 and the matter is closed. This is Go Safe sort of admitting responsibility for the error.

 

My question is: Where do I stand on claiming travel for a 240 miles round trip for a course I could have taken a mile away from my house. Should I request an extension to allow me to go a a course nearer to home as the courses are done by the same people?

 

Thanks in advance

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Of course you have a less expensive alternative and that is to accept a Fixed Penalty (£100 and three points).

 

You have no absolute right to a course, or a Fixed Penalty for that matter. They are concessions which may or may not be offered (or accepted). If you don't like the conditions under which you must accept it then simply turn down the offer.

 

Whatever you decide to do you need to do it quickly. In the same way as there is a deadline to accept and do a course there is a similar deadline (usually four months from the date of the offence) to accept a Fixed Penalty). Dither beyond that and the offers will be withdrawn and you will face court action.

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Thanks for your comments.

 

I'm booked on a course but because of the error my only option was 120 miles away. I was informed at 8am this morning that I had just 2 hours to get myself booked on a course and this was the only course available at the time. I was then informed by email that because of their mistake they had waived the 2 hours and I had as long as I needed to book a course but it had to be completed by 31st August.

 

I fully understand that I can take the fine and points. I'm not disputing that!

 

I also have as much right to a course as anybody else in the same situation and surely there would be strict guidelines about abrogating any offers.

 

I'm just looking for advice on what other options I may or may not have.

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I also have as much right to a course as anybody else in the same situation and surely there would be strict guidelines about abrogating any offers.

 

And they offered one and you took it.

 

Doesn't matter where it was. You were offered one.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I also have as much right to a course as anybody else in the same situation...

That is to say, none whatsoever. Nobody has any right to be offered a course, whatever the circumstances, and there is no appeal against not being offered one. It is entirely at the discretion of the police (or camera partnership, as appropriate).

 

I appreciate you are seeking options. You have two: take up the offer as you have booked (for it seems you will not be able to do a course otherwise) or turn it down and face either a Fixed Penalty of court action. There is absolutely no chance of you being paid travelling expenses to attend the course. I doubt the course providers even have a mechanism to make such payments.

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I wasn't offered anything all courses in my area were fully booked before the 31st August

 

I was initially informed that I had only 2 hours to book myself on to a course, so I asked what courses were available in other areas. Telford was my only option.

 

Had go safe not made an error with the dates, I would have been able to book myself onto a local course a couple of weeks ago.

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Doesnt matter.

They can offer you one anywhere they want at their discretion.

They can easily revoke it too and say sorry, no course.

3 points and 100 quid thanks.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes, renegadeimp is absolutely correct.

 

It's unfortunate that errors were made but that's tough.

You don't have any rights in this matter at all.

 

The critical point is that once it gets beyond four months you will not be offered anything at all because enough time has to remain to either get the course booked and completed or get the Fixed Penalty accepted and complied with.

 

They cannot begin court action whilst those offers are outstanding.

They have to be withdrawn and court proceedings begun before six months from the date of the offence.

Once again, your claim for expenses will be refused.

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