Hi All,

I took out an unsecured loan with 118118Money late 2016. The terms was that I would pay £80 per month for 2 years, due to end this year December. I had a direct debit with 118118Money which they took monthly.

Admittedly, I have missed a payment a couple of times, but this was always resolved with a payment plan with 118. The last time I did this with them was January, as I missed one payment thanks to Xmas. So, the agreement was I would pay £120 on February and again on March (so my regular £80 per month + half of the missed payment for 2 months). 118118 Money went ahead with the agreement, and then my payments reverted back to normal and they took £80 on April.

However, on the 25th May (the day of GDPR coincidentally), 118118 "write-off" my balance (I was unaware until yesterday as I had a DD set up with them). Then, I received a notification that my credit file had a new alteration. I looked into this to find that 118118 Money defaulted my account for the end of MARCH, and now sold my account to a company called Lowell (which state I have missed a payment this month?).

I haven't contacted them yet but I thought I would first ask for opinions on what I should do here as I don't feel that default is justified or fair. I paid 118118Money both in March (when the default date is set) and April, I was not contacted at all about any payment issues or being behind, and at the time this happened I was up to date with my payments.

I never received a default warning or anything of the sort, and I have not received anything of a notification that my account was sold to Lowell. This default has obviously affected my credit file now and I would like to hopefully somehow get it removed if possible as I feel this was genuinely unfair and I do not believe it meets their required practices.

Thanks,

Kieren

Ever had a default letter from them stating what you need to do to remedy the breach of the agreement?

If you miss payments...then you have defaulted on the agreement...unless you rectified the miss payment within 14 days of the breach.Makes no difference if you caught up over a number of payments..you still defaulted...which must be reported and recorded appropriately.

Anyway thats the least of your problems now you have DCA that owns the debt and your agreement has been terminated...who will chase you for the balance.

Andy

Ever had a default letter from them stating what you need to do to remedy the breach of the agreement?

Nope i didnt recieve any contact of any sort or indication from 118 118

were you in dire straights when you took this out?

i'e lots of other credit and defaults and missed payments elsewhere....

could be an IRL claim might work?