Jump to content


Help please Direct bikes retail ltd


sprungspringer
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1851 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

hi there newbie member hope i am doing this right:?:

 

i would like some advice please what to do in the following situation i find myself in.

 

i purchased a scooter on behalf of my son who saved up for ages to buy this.

the scooter was delivered last tues 07.08.18. i signed for goods unchecked as the box was enormous and contained a steel crate so i could not check goods there and then.

 

my husband and son checked the package within 2 hours of delivery and found it to be damaged !

 

i notified the company immediately that evening by email and inc pics. only to be told because i didn't sign for it damaged i have no leg to stand on

 

i have been emailing back and forth with the help of citizens advice but to no avail as they have just issued a no further contact email.

 

citizens advice have said small claims court but i have no idea how this works or how much it costs ?

 

many thanks

Edited by dx100uk
Spacing
Link to post
Share on other sites

  • Replies 91
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hello and welcome to CAG. I'm sorry you haven't had any replies yet, people should be along to advise over the course of the day.

 

We can certainly help you with a small claim. Could you tell us what the damage to the scooter is please?

 

You might also like to do a search of CAG for Direct Bikes, we've had queries about them in the past.

 

Here's a link to CAG's guide to small claims.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?394131-Small-Claims-actions-in-the-County-Court-FAQ-work-in-progress

 

You might find this thread interesting, SS. There are others.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?446925-Another-Direct-Bikes-Problem.-MCOL-issued&highlight=direct+bikes

 

 

HB

Edited by dx100uk
merge

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

hi thank you for replying,

 

the scooter looks as though it has been dropped in transit as the handlebar has gone into the side of the casing where the instrument panel is and the footwell panel is also damaged, we have not taken the goods fully out of packaging as i wasn't sure where i stood legally so it is still partially wrapped and in its crate.

 

I have been looking at the threads for this company and how i wish i had looked earlier.

 

i wonder also if i should go down the claim back option with visa debit

i have spoken to them but they cannot process the claim whilst goods are in my possession and i should return it at my cost, and i am unsure as to whether they would deny all knowledge that they received the bike ? and then dispute and end up with my money too ?,

 

they keep using their clause to say that because i never signed for the goods damaged i havent got a claim with them ?

 

Many thanks

Edited by dx100uk
Spacing
Link to post
Share on other sites

Hi and welcome to CAG

 

 

Whilst we do not hear much about Direct Bikes, when we do it is normally due to their very poor after sales service of which you are now aware.

 

 

You need to hold off on any court action for now until you have followed the Pre Action Protocols. Don't just jump in and make mistakes.

 

 

You are also likely to receive emails from Direct Bikes demanding this thread be removed. This is not going to happen as we don't remove honest posts.

 

 

Have a look around the net for reviews. There aren't that many but a lot do show the poor practice by this company. They are completely overriding you (as in your sons) Consumer rights. You are fully entitled to reject the bike and they must refund you.

 

make sure that you keep the bike in the crate or repack it the same way it arrived and take pictures of everything.

 

 

 

When dealing with Direct Bikes, email is OK but Signed For Delivery of a letter is much better as then they cannot deny receiving it.

 

 

Good luck. You may just need it.

 

 

EDIT: How did you pay for it?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

I have a major failing. I am useless at court procedure however our resident guru (Andyorch) is very good so I will tag him.

 

 

Now, I think you have already put a post on TrustPilot and therefore you would have read some other sad tales.

 

 

During my checks on Direct Bikes it seems that there is two companies.

 

 

1 Direct Bikes Ltd

2 Direct Bikes Retail Limited. This one was incorporated this year (04/04/18) so be careful that when you do issue court proceedings to the correct company.

 

 

As far as I can recall, you should be sending Direct Bikes a Letter Before Action. (you have enough email correspondence to confirm you have tried to be reasonable) This MUST be sent Signed For. I would be giving them 14 days starting from the day after receipt and if they don't respond or still refuse to deal with you, file court papers.

 

 

The LBA should include what you want them to do which is a full refund and the bike picked up at their expense. No ifs, no buts.

 

 

 

 

For info

https://beta.companieshouse.gov.uk/company/11290231

 

 

https://beta.companieshouse.gov.uk/company/06746092

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

And this

 

 

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?406-Legal

 

 

might help you with form filling

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Oh great thank you will get on to that i presume it will be direct bikes retail ltd as that is what i have on my paperwork ? i paid for it with my visa debit card i have spoken to visa dispute and they require me to send the goods back ? before they can take action ? would you say to take this route ? thank you

Link to post
Share on other sites

Getting Direct Bikes to pick up the crate will be like pulling teeth. You have rejected the bike haven't you? You have a duty of care to look after the crate until collected. It's a shame you used your debit card but that's life.

 

 

You could send the bike back at your expense but I doubt very much that DB will refund you that amount so I would be continuing with them collecting at their expense.

 

 

 

When an item is faulty, it is the seller who is responsible for return postage. If you had just changed your mind then you would have been responsible. Have a look at the Consumer Rights Act 2015

 

 

One very dry read here

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Bought using Debt Card......Chargeback..... Reject under CRA 2015 as a Faulty Goods Claim..you have the right to a refund, repair or replacement.

 

Its irrelevant that the delivery was signed for unchecked.The Bike must be returned promptly preferably with insured cover and the retailer must reimburse the costs of this also.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

No ...not at your cost...see above...you must be reimbursed

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

ok so i send back ? then reclaim back from them through visa ?

i have requested they collect and refund on about 4 different occasions and they are not acknowledging this at all they just keep replying re t & c 12 clause,

under these t & c also state that they can reject the goods because it is damaged if returned to them ?

Link to post
Share on other sites

Yes and yes and no...you arrange return...signed for and insured...keep your receipts as proof.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Do a charge back

Forget db's stupid t&c's they are designed to put you off .

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Under the Consumer Rights Act you have 30 days to reject....write to them formally rejecting the product under the Consumer Rights Act. (I assume you already have by email )

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Was this bike purchase on line or from their store ?

 

You've MORE rights buying online (or by telephone/catalogue) due to the Consumer Contracts Regulations. These give a legal right of 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there's no fault.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...