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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Help please Direct bikes retail ltd


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hi there newbie member hope i am doing this right:?:

 

i would like some advice please what to do in the following situation i find myself in.

 

i purchased a scooter on behalf of my son who saved up for ages to buy this.

the scooter was delivered last tues 07.08.18. i signed for goods unchecked as the box was enormous and contained a steel crate so i could not check goods there and then.

 

my husband and son checked the package within 2 hours of delivery and found it to be damaged !

 

i notified the company immediately that evening by email and inc pics. only to be told because i didn't sign for it damaged i have no leg to stand on

 

i have been emailing back and forth with the help of citizens advice but to no avail as they have just issued a no further contact email.

 

citizens advice have said small claims court but i have no idea how this works or how much it costs ?

 

many thanks

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Hello and welcome to CAG. I'm sorry you haven't had any replies yet, people should be along to advise over the course of the day.

 

We can certainly help you with a small claim. Could you tell us what the damage to the scooter is please?

 

You might also like to do a search of CAG for Direct Bikes, we've had queries about them in the past.

 

Here's a link to CAG's guide to small claims.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?394131-Small-Claims-actions-in-the-County-Court-FAQ-work-in-progress

 

You might find this thread interesting, SS. There are others.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?446925-Another-Direct-Bikes-Problem.-MCOL-issued&highlight=direct+bikes

 

 

HB

Edited by dx100uk
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Illegitimi non carborundum

 

 

 

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hi thank you for replying,

 

the scooter looks as though it has been dropped in transit as the handlebar has gone into the side of the casing where the instrument panel is and the footwell panel is also damaged, we have not taken the goods fully out of packaging as i wasn't sure where i stood legally so it is still partially wrapped and in its crate.

 

I have been looking at the threads for this company and how i wish i had looked earlier.

 

i wonder also if i should go down the claim back option with visa debit

i have spoken to them but they cannot process the claim whilst goods are in my possession and i should return it at my cost, and i am unsure as to whether they would deny all knowledge that they received the bike ? and then dispute and end up with my money too ?,

 

they keep using their clause to say that because i never signed for the goods damaged i havent got a claim with them ?

 

Many thanks

Edited by dx100uk
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Hi and welcome to CAG

 

 

Whilst we do not hear much about Direct Bikes, when we do it is normally due to their very poor after sales service of which you are now aware.

 

 

You need to hold off on any court action for now until you have followed the Pre Action Protocols. Don't just jump in and make mistakes.

 

 

You are also likely to receive emails from Direct Bikes demanding this thread be removed. This is not going to happen as we don't remove honest posts.

 

 

Have a look around the net for reviews. There aren't that many but a lot do show the poor practice by this company. They are completely overriding you (as in your sons) Consumer rights. You are fully entitled to reject the bike and they must refund you.

 

make sure that you keep the bike in the crate or repack it the same way it arrived and take pictures of everything.

 

 

 

When dealing with Direct Bikes, email is OK but Signed For Delivery of a letter is much better as then they cannot deny receiving it.

 

 

Good luck. You may just need it.

 

 

EDIT: How did you pay for it?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have a major failing. I am useless at court procedure however our resident guru (Andyorch) is very good so I will tag him.

 

 

Now, I think you have already put a post on TrustPilot and therefore you would have read some other sad tales.

 

 

During my checks on Direct Bikes it seems that there is two companies.

 

 

1 Direct Bikes Ltd

2 Direct Bikes Retail Limited. This one was incorporated this year (04/04/18) so be careful that when you do issue court proceedings to the correct company.

 

 

As far as I can recall, you should be sending Direct Bikes a Letter Before Action. (you have enough email correspondence to confirm you have tried to be reasonable) This MUST be sent Signed For. I would be giving them 14 days starting from the day after receipt and if they don't respond or still refuse to deal with you, file court papers.

 

 

The LBA should include what you want them to do which is a full refund and the bike picked up at their expense. No ifs, no buts.

 

 

 

 

For info

https://beta.companieshouse.gov.uk/company/11290231

 

 

https://beta.companieshouse.gov.uk/company/06746092

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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And this

 

 

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?406-Legal

 

 

might help you with form filling

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Oh great thank you will get on to that i presume it will be direct bikes retail ltd as that is what i have on my paperwork ? i paid for it with my visa debit card i have spoken to visa dispute and they require me to send the goods back ? before they can take action ? would you say to take this route ? thank you

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Getting Direct Bikes to pick up the crate will be like pulling teeth. You have rejected the bike haven't you? You have a duty of care to look after the crate until collected. It's a shame you used your debit card but that's life.

 

 

You could send the bike back at your expense but I doubt very much that DB will refund you that amount so I would be continuing with them collecting at their expense.

 

 

 

When an item is faulty, it is the seller who is responsible for return postage. If you had just changed your mind then you would have been responsible. Have a look at the Consumer Rights Act 2015

 

 

One very dry read here

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Bought using Debt Card......Chargeback..... Reject under CRA 2015 as a Faulty Goods Claim..you have the right to a refund, repair or replacement.

 

Its irrelevant that the delivery was signed for unchecked.The Bike must be returned promptly preferably with insured cover and the retailer must reimburse the costs of this also.

We could do with some help from you.

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No ...not at your cost...see above...you must be reimbursed

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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ok so i send back ? then reclaim back from them through visa ?

i have requested they collect and refund on about 4 different occasions and they are not acknowledging this at all they just keep replying re t & c 12 clause,

under these t & c also state that they can reject the goods because it is damaged if returned to them ?

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Yes and yes and no...you arrange return...signed for and insured...keep your receipts as proof.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Do a charge back

Forget db's stupid t&c's they are designed to put you off .

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Under the Consumer Rights Act you have 30 days to reject....write to them formally rejecting the product under the Consumer Rights Act. (I assume you already have by email )

We could do with some help from you.

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Was this bike purchase on line or from their store ?

 

You've MORE rights buying online (or by telephone/catalogue) due to the Consumer Contracts Regulations. These give a legal right of 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there's no fault.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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