Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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Results 81 to 90 of 90
  1. #81

    Default Re: Help please Direct bikes retail ltd

    Hi all

    Last day of small claimsicon court he decides to enter a defenceicon as below !

    The claimant has already been advised by email by the defendant
    that it is her responsibility to check goods before signing
    receipt. Signing for the goods 'unchecked' or similar does not
    release you from the responsibility of checking the goods for
    damage or shortage.
    The terms and conditions clearly state



    12.2. If the Goods have been damaged or shortage upon receipt, you
    are required to check the goods before signing receipt. If the
    goods are damaged or there is a shortage you are required to sign
    for the goods stating on the delivery note the damage or shortage
    or refuse the goods. Signing for the goods 'unchecked' or similar
    does not release you from the responsibility of checking the goods
    for damage or shortage. You agree to notify us of that damage /
    shortage in writing by recorded delivery to our contact address
    set out in clause 1 or by email to sales@scooter.co.uk, and in
    each case you agree to send that notification within 48 Hours of the delivery of the goods in question.

    It is not possible to purchase from the defendant without prior
    agreeing to the terms and conditions of sale
    The goods have been damaged after receipt of which the defendant
    is not liable.
    Direct Bikes Ltd is not a defendant in this case as does not trade
    under Direct Bikes Retail Limited. The contract of sale is with
    Direct Bikes Retail Ltd. only.



    Any ideas what to do now and how to proceed. He also has a new address to add to his portfolio.


  2. #82

    Default Re: Help please Direct bikes retail ltd

    Hi. I expect people will be along to comment on the latest development.



    What is the address of Direct Bikes Retail please? I get a bit lost with this guy's various companies.


    HB


  3. #83

    Default Re: Help please Direct bikes retail ltd

    hi HB
    thanks

    regina house
    124 finchley road ?


  4. #84

    Default Re: Help please Direct bikes retail ltd

    Thank you.


    Could you remind us which company the original invoice was from please?


    HB


  5. #85

    Default Re: Help please Direct bikes retail ltd

    of course it was direct bikes retail ltd


  6. #86

    Default Re: Help please Direct bikes retail ltd

    Quote Originally Posted by Andyorch View Post
    Under the Consumer Rights Acticon you have 30 days to reject....write to them formally rejecting the product under the Consumer Rights Acticon. (I assume you already have by email )
    Unfortunately his T&Cs do not override Law...and The Consumer Rights Act......as above......notify the court you wish to proceed by following the directions enclosed with the copy of the defendant’s response.

    If you have been sent a questionnaire to complete this must be returned by the date specified.

    Andy


  7. #87

    Default Re: Help please Direct bikes retail ltd

    Hi and thank you for your prompt response.

    I have checked mcol and cannot see anything attached to the PDFicon defence file ?
    it says that today dq has been sent to direct bikes
    what is that a questionnaire ?.

    How do i respond to the defence
    do i await a questionnaire or phone them to see how to file my response ?
    sorry i feel a bit lost.
    Many Thanks.

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  8. #88

    Default Re: Help please Direct bikes retail ltd

    They should have sent you a DQ (Directions Questionnaire N180) with the defendants defence for you to complete...unless its on its way.

    We have a copy here ......

    https://www.consumeractiongroup.co.u...at-Sept-2016**

    But ring the Court and inform them you wish to proceed with your claim.


    Andy


  9. #89

    Default Re: Help please Direct bikes retail ltd

    you will be responding in your witness statement.
    await the N180.


  10. #90

    Default Re: Help please Direct bikes retail ltd

    Hi great thank you will await the form.


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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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