A 220 page introduction to all things consumer related by our own BankFodder.
Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.
The claimant has already been advised by email by the defendant
that it is her responsibility to check goods before signing
receipt. Signing for the goods 'unchecked' or similar does not
release you from the responsibility of checking the goods for
damage or shortage.
The terms and conditions clearly state
•
12.2. If the Goods have been damaged or shortage upon receipt, you
are required to check the goods before signing receipt. If the
goods are damaged or there is a shortage you are required to sign
for the goods stating on the delivery note the damage or shortage
or refuse the goods. Signing for the goods 'unchecked' or similar
does not release you from the responsibility of checking the goods
for damage or shortage. You agree to notify us of that damage /
shortage in writing by recorded delivery to our contact address
set out in clause 1 or by email to sales@scooter.co.uk, and in
each case you agree to send that notification within 48 Hours of the delivery of the goods in question.
It is not possible to purchase from the defendant without prior
agreeing to the terms and conditions of sale
The goods have been damaged after receipt of which the defendant
is not liable.
Direct Bikes Ltd is not a defendant in this case as does not trade
under Direct Bikes Retail Limited. The contract of sale is with
Direct Bikes Retail Ltd. only.
Any ideas what to do now and how to proceed. He also has a new address to add to his portfolio.
Under the Consumer Rights Act you have 30 days to reject....write to them formally rejecting the product under the Consumer Rights Act. (I assume you already have by email )
Unfortunately his T&Cs do not override Law...and The Consumer Rights Act......as above......notify the court you wish to proceed by following the directions enclosed with the copy of the defendant’s response.
If you have been sent a questionnaire to complete this must be returned by the date specified.
I have checked mcol and cannot see anything attached to the PDF defence file ?
it says that today dq has been sent to direct bikes
what is that a questionnaire ?.
How do i respond to the defence
do i await a questionnaire or phone them to see how to file my response ?
sorry i feel a bit lost.
Many Thanks.
Re: Help please Direct bikes retail ltd
court he decides to enter a defence
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Originally Posted by Andyorch
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