Hi all

back in February last year I had my pre payment meters, both gas and electricity, changed so as I could pay by direct debit as I was struggling with illness and was in and out of hospital so was unable to top up on a regular basis.

I gave my account details to setup the direct debits and the meters were changed and I was given the monthly amounts of £18 for electricity and £35 for gas.

Roll on to July this year and I received a gas bill for £600 as they had not been taking the direct debit for the gas bud did so for the electric.

I truly did not notice that the DD was not being taken as life with hospital was hectic, in fact I did not pay any attention to any DD's as I assumed everything was being paid as I did not received any notifications.

I have a complaint in with SSE and I am awaiting their results and findings but was wondering if they can make me pay this large amount as it seems to be that their billing system failed.

Regards to all

They can but ask for it to be spread out

Cant see BB playing a part here

Its your responsibility to check DD's and payments

They would have billed you. Look online at your account

you can set up the DD and let them take the arrears as a portion of the monthy collection. You will need to agree how much though or they will take the whole £600 over about 6 months and then keep taking the extra tyo get you into a large credit

Thanks guys I will pay the £35 direct debit and an extra £50 a month

to clear the debt.

Regards to all

Hi guys

just to update on this issue.

I have been dealing with SSE complaints team and have to say they have been marvelous.

After working out my payment due at being £640 based upon my current meter reading they have spoken with their chartered billing team and they have

acknowledged errors on their part and have reduced my bill to £38 and a new direct debit has been setup.

I am so happy.

Regards to all

Well done! I'll amend your thread title, thank you for letting us know.

HB

Well done!

Nice discount too