Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Erudio refusing Deferment and saying that the debt has matured- help

    Hello there,

    My partner has two student loans with Erudio.
    Back in March he received a phone callicon from them saying that his loan had matured and they wanted payment.
    We asked them to send this in writing and never heard anything,
    they also hadn’t sent any reminders regarding deferment.

    he continued with his deferment for his two thesis loans and received confirmation from SLC that deferment had been accepted for both Erudio and Thesis.

    However we received a lettericon last week from Erudio demanding payment of the loan.
    I called them on partners behalf, he has anxiety and cannot deal with phone calls like this.
    Asked them why he had to pay if the slc had agreed deferment.
    They said that there had been a delay in deferment and as a result the loan is now post maturity.
    They said that they will be requesting proof of deferment history from the student loans company??
    (Why do they need this?)

    This morning we received two letters from Erudio,
    1 saying that deferment has been rejected,
    and that they have requested proof of deferment history from SLC and that they have included a copy of the terms and conditions.
    However these have not been signed and they are just a blank printed copy of the terms and conditions.
    Nowhere on the letter does it say what we need to do next.

    The second letter asks us to complete a I&e form within 30 days so that they can agree a repayment planicon.
    However, this all seems fishy to me.

    In the terms and conditions it says that they will write to confirm deferment threasholds each year and send a pack, but they didn’t ever send anything.
    They also didn’t send a breakdown of the loans as I requested.
    They also want me to pay for a copy of the original signed loan agreement...

    Please can any of you offer any advice on how to proceed??
    Thesis are happy with the deferment of the loans so why are Erudio being so difficult?

    Thanks so much in advance this situation is causing huge amounts of stress!

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  2. #2
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Stay off the phone. If they were honest the send it via letter. They have to if they want to go any further with it.


  3. #3
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Thanks @renegadeimp they have now sent letters, but they originally phoned in March and I requested communication in writing then,
    however we didn’t receive anything until last week after we have received confirmation of deferment from student loans company for the loans.
    Then Erudio wrote to say that deferment was rejected as the loan had matured!

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  4. #4
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    yes stay off that phone!!

    never talk to a fleecing DCAicon {erudio are Arrows DCA] over the phone about ANY debt
    they are not BAILIFFS
    and have
    ZERO legal powers.

    if you've not already, wack in an original SLC deferment form [in the stickies of this forum]
    do ever use the ones sent by erudio as they try and waive certain inbuilt protection by the SLC.

    they've already been carpeted for this matured load claim by the authorities
    don't fall for it.

    everything in writing ONLY. put the phone down
    block their numbers and emails.

    dx


  5. #5
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    Default

    Thanks Dx. But the student loans company have already accepted deferment for the Erudio LoanS,
    but Erudio are now saying that they won’t accept the deferment as the loan has matured?

    They said that they are going to ask for a deferment history from the SLC,
    and have sent an income and expenditure form for my partner to complete.

    I don’t understand why they have sent this if they are requesting history from SLC?
    I don’t know how to respond!!

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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    If slc accepted it then studio are out of luck and it's the reason they won't put it in writing
    Ignore the fleecers and come.back if they ever bother putting something in writing.


  7. #7
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    you don't respond
    they think you are a mug because you phoned them up.

    ignore them


  8. #8
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Thanks so much for the advice
    but Erudio say that the loan has reached maturity due to the deferment being late,
    the deferment process took 4 months due to SLC being difficult about my partners new self employment status,
    lack of tax return due to being newly self employed,

    thesis understood this and said not to worry,
    however Erudio have been saying the the loan needs repaying now.

    What can they be requesting from the SLC in regards to deferment history and can they refuse to allow deferment?

    Also What happens if we don’t complete the income and expenditure form within the next 30 days as requested??
    They haven’t sent any breakdown of the loan, or mentioned any areers, just sent a letter with the loan balance on the top.

    Thanks so much for any advice, we really appreciate it as it seems that these clowns are trying to make things very difficult and confusing!


  9. #9
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Please!! go read as many threads here in ths forum as you can

    don't get taken for A MUG

    go back and read post 4 CAREFULLY.

    thesis are LINK, LInk are a DCAicon
    Erudio are ARROWS Arrow global are a DCA.

    you do not have to spend any time filling out their stupid I&E sheets
    they are totally powerless!!

    what are you afraid of here please?


  10. #10
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Erudio will say and do anything to get you to pay.

    SLC accepted the deferment. End of story. When the next one comes up, send the form linked in the stickies. NOT the one erudio says to fill in.

    Theres nothing they can do.


  11. #11
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    Default

    Thanks so much for the advice,
    guess we are just scared that they will send bailiffs round,
    or OH will get a bad credit rating,

    also worries that they may be adding arears to the loan without us knowing as they haven’t sent a breakdown of the account as requested.

    We will ignore letters then and wait and see what happens...��

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  12. #12
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    They wont go near bailiffs. Why on earth would you think they could just randomly send bailiffs to your house? SLC accepted the deferment, so have a good laugh at erudio


  13. #13
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    Default Re: Erudio refusing Deferment and saying that the debt has matured- help

    Quote Originally Posted by Dayzy View Post
    Thanks so much for the advice,
    guess we are just scared that they will send bailiffs round, - nope cant do that a DCAicon is NOT A BAILIFF. they would only get involved if the fleecing DCA take her to court and you lose and you don't pay within 28days [possibly!!]..erudio have never taken anyone to court over an old SLC loan that wasn't a backdoor CCJ to an old address or a patsy. they've never tried yet, and I doubt they ever will with these toxic Gov't loans.

    or OH will get a bad credit rating, - they might try and place a default but I believe they've already been hauled over the coals about doing this by the fosicon and had to remove them.

    also worries that they may be adding arears to the loan without us knowing as they haven’t sent a breakdown of the account as requested. - doesn't matter, any penalty charges are unlawful under FCA rules and reclaimable if it ever came to that.

    We will ignore letters then and wait and see what happens...��



    as said unless you get a letter of/before claim or a claimformicon pack ..best to ignore them.



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