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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NHS Penalty Charge Notice (PCN)


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A bit of a running battle with these jokers, May they said I wasn't entitled to free scripts following one of their 'checks'.

 

It seems that as I was on contribution based ESA as opposed to ''INCOME'' based, this negated 'free' scripts.

 

Even the pharmacist informed me I was entitled to free scripts, however my disability advisor has confirmed that I am not.

 

I called the NHSBSA weeks ago to inform them it was a genuine mistake, and I would gladly pay the cost of the script, obviously they said otherwise, and that I had to pay the penalty charge.

 

I went online and paid the script fee of £8.60, received their threat letter yesterday and was a bit taken aback by their claim that they would treat treat my non payment as a ''deliberate decision to avoid paying charges I owe to the NHS, and they may start debt recovery proceedings through the county court. This means that my name will be recorded in the registry of county court judgements....blah blah blah.''

 

I've not called them yet, to inform them of the dates I will be available to attend court, and to laugh at their bully boy threat letter.

 

For the avoidance of doubt, I will not be paying their penalty charge, and yes, I will go to court if needed.

NHS THREAT.jpg.pdf

NHS THREAT.jpg.pdf

Edited by dx100uk
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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Apologies for the double post HB, puter was having an off day!!

 

 

Does anyone have any experience of the NHSBSA and their Penalty Charges?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 months later...

In order to keep this thread updated, I called the NHSBSA regarding this "penalty charge" and informed them I wouldn't be paying it, I would however gladly pay for the script they said I wasn't entitled to gratis.

 

 

 

The chap was clueless bless him simply regurgitating the script that I have to pay the penalty fee too.

 

 

Went onto their website entered the ref number and paid for the script minus their profit pocket penalty fees.

 

 

Heard nothing since, less for a letter claiming the penalty fee had increased blah blah blah.....

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I've had loads from these clowns and have never paid a penny... I was one of the people who were placed in the wrong ESA group for over 4yrs... I had them send me something like 3 or 4 of these last year, each one for a different script and each one for 2 or 3 items and each one with a separate penalty charge, they were informed that the DWP were looking into the incorrect claim and I wouldn't be responding to anything until that had been resolved... they were asking for something like £300 in total.

 

Like you I offered to pay for 2 items on a scripts just to get them to shut the hell up. So it was resolved on Dec 21st last year and they were informed of this and that it had been backdated 3yrs, but the claim was valid from a further 15 months. They ignored it, they ignored further letters and proof of my claim... and continued to send threats and claim charges were being added on top.

 

In the end the community law service who helped with my claims had to write to them and tell them to stop harassing me and to sort their crap out. I'd also written to them asking them to repay the money they had received under duress and harassment from me. They eventually wrote back telling me I was right and I didn't owe anything... But they still have never sent me my money back... perhaps I should start sending them threatening letters demanding it be paid and adding a penalty charge for non payment.

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