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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Could failure to respond to email a failure to act?


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Hi everyone,

 

 

Could a persistent failure to respond to two emails and a phone call be seen as a failure to act?

 

Background

 

Person A took a company B to Tribunal on age discrimination grounds

 

Person A asked his agency C for relevant documents

 

Agency C failed to respond despite two emails and a phone call

 

Person A now makes allegation of victimization against the agency C

 

Agency C is now claiming that person A had the document that is why they didn't respond

 

Person A didn't have the said document!

 

However, my question would be: why didn't the agency respond to the first mail and say: "mate, you have these documents so we are not providing them"?

 

I believe agency had a duty to respond to the email even if they truly believed that person A had the document

 

In which case, I see that as a failure to act hence a victimization claim

 

Please your views and any relevant case law

 

Thanks

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Hi everyone,

 

 

Could a persistent failure to respond to two emails and a phone call be seen as a failure to act?

 

Background

 

Person A took a company B to Tribunal on age discrimination grounds

 

Person A asked his agency C for relevant documents

 

Agency C failed to respond despite two emails and a phone call

 

Person A now makes allegation of victimization against the agency C

 

Agency C is now claiming that person A had the document that is why they didn't respond

 

Person A didn't have the said document!

 

However, my question would be: why didn't the agency respond to the first mail and say: "mate, you have these documents so we are not providing them"?

 

I believe agency had a duty to respond to the email even if they truly believed that person A had the document

 

In which case, I see that as a failure to act hence a victimization claim

 

Please your views and any relevant case law

 

Thanks

 

Victimisation

 

(1)A person (A) victimises another person (B) if A subjects B to a detriment because—

(a)B does a protected act, or

(b)A believes that B has done, or may do, a protected act.

 

(2)Each of the following is a protected act—

(a)bringing proceedings under this Act;

(b)giving evidence or information in connection with proceedings under this Act;

©doing any other thing for the purposes of or in connection with this Act;

(d)making an allegation (whether or not express) that A or another person has contravened this Act.

 

(3)Giving false evidence or information, or making a false allegation, is not a protected act if the evidence or information is given, or the allegation is made, in bad faith.

 

(4)This section applies only where the person subjected to a detriment is an individual.

 

(5)The reference to contravening this Act includes a reference to committing a breach of an equality clause or rule.

 

 

I assume that the above is what you're hoping will apply?

 

Has A suffered a detriment as a result of C's failure?

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I assume that the above is what you're hoping will apply?

 

Has A suffered a detriment as a result of C's failure?

 

 

Yes this is what I'm hoping would apply

 

The mere fact that Party A has to go through the inconvenience and stress of getting a Court Order is a detriment (in my view)

 

Thanks a lot

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  • 2 weeks later...
What documents are being requested?

 

I'm not so sure that having to make an application for third party disclosure is a detriment. It's just part of the process.

 

 

Party A asked agency C for "all" documents

 

While "all" document isn't specific but party A expected something

 

Agency C should have written back to ask party A what exactly he (party A) wanted

 

I personally would have expected agency C to have treated it as a DSAR and sent A's personal data

 

In any event, I see the silence as victimization

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The silence is unlikely to be considered "victimisation" by a Court for a number of reasons (It is not clear whether you would ask the Tribunal to make such a finding or the County Court).

 

However you can invite the company to provide the documents sought within seven days or you will make an application to the Tribunal for a Third Party order...

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The silence is unlikely to be considered "victimisation" by a Court for a number of reasons (It is not clear whether you would ask the Tribunal to make such a finding or the County Court)....

 

 

Just curious

 

Please, what is the "number of reasons"?

 

You didn't state them

 

It is a Tribunal case though

 

 

Thanks

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Mainly because you have a legal process and a party is not required absent specific matters i.e. an SAR to provide documents. A court order however is the correct course of action to obtain documents. Therefore a court will not uphold such a claim against a Third Party in this way.

 

Then a simpler position, the third party is just that... It is therefore not a party to the original victimisation.

 

Of course the OP can lodge a County Court claim notwithstanding what i have said above, but a reasonable lawyer defending will get the claim dismissed with costs.

Edited by JasJules
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Ok thanks for this

 

However, I disagree with you that the 3rd party is not required to provide the document

 

I believe they should have but the point isn't relevant now

 

The case is that the Worker was ignored

 

The Agency didn't respond to his emails and phone calls to say "hey mate, we can't give you this for x or y reasons"

 

The silence is the issue

Edited by dx100uk
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I agree that the 3P "Could" have provided the documents upon request - depending on exactly what those documents were. We do not know if they are "relevant" in any event, though that would be a separate issue before the Court...

 

However the bottom line is if you want documents from a Third Party, you ask, if they refuse, you seek a 3P order. They exist in the CPR and Tribunal for a reason..... Thus such a matter would not found a claim of victimisation..

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That is my point exactly

 

What is the reason for the refusal?

 

Is it because they believe the Worker had the document?

 

or

 

Is it because they didn't want to get involved in an ongoing case?

 

My position is that the failure to give reasons at the right time is evidence of an ulterior motive

 

It is only during the cross-examination of the person that can be revealed

 

Cross-examination of witnesses always reveal their mental processing

 

Thank for this as the other side might try and say something similar

Edited by dx100uk
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  • 2 months later...

Good news!

 

The other side has settled

 

So we would never find out if a failure to respond to emails was a detriment

 

Although during the Preliminary Hearing, the judge said it seems weak but he refused to make a deposit order

 

The other side just settled

 

Anyway, in Deer v University of Oxford 2015, paragraph 48, the Judge ruled that having a sense of injustice is enough to justify a victimization claim

 

That gives a very wide definition of victimization

 

Anyway, it wasn't tested

 

I advised him to take the amount offered as it would save him a lot of stress

 

He didn't expect so much anyway

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I used the case law AB v Ministry of Justice [2014] EWHC 1847 (QB) in agreeing with the settlement sum

 

In that case, someone made a SAR and the MOJ delayed in responding

 

£2,250 was awarded

 

Although this case wasn't SAR, but he felt the same distress

 

I believe he would have agreed to much less :lol:

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Isn't it a condition of most settlements that you do not discuss it at all afterwards? And certainly not the amount.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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