I've recently missed a payment for my gym membership at Fit4less.

I requested the direct debit to be taken out on the 26th of every month, although they attempted to take out the money on the 2nd - at that point I didn't have enough funds in my account to pay this. If it was on the 26th the payment would've been taken fine.

Since then I've got charges outstanding for £96 (roughly) as I still haven't paid it.

Am I right to fight back to Harlands and tell them that it wasn't taken on the correct date?

Oh dear good ole Charlatans ripping off customers.

Lodge a complaint with the gym in question, not that they will do anything, and then set up a standing order to pay the gym membership each month on the 26th.

DO NOT pay the unicorn food tax Harlands are trying to con out of you.

The DD Guarantee clearly states that you can get a refund if the DD is taken out on the wrong date, how much of that £96 is penalty fees?

I’ve received an email from Harlands threatening to get a debt collection team if I don’t pay, should I be concerned.

£76 is penalty fees.

penalty fees are unlawful

DCA's are not bailiffs

and have ZERO legal powers

pers id cancel the DD now

do you want to continue at the gym?

Yeah I do.

How do I go about getting it sorted then?

Moved you to the gym forum

100's of threads here to read

I would sent a slick132 !etter

@32 letter?

Hi and welcome to CAG

Please see the PM I've sent you and reply.

Harlands/CRS will not help you with this at all - they make far more from penalty fees than the small percentage they make on collecting your monthly fees.

Speak to the gym's Head Office using this link - http://www.f4l.com/contact-us/

Explain how Harlands took the DD early causing it to bounce and they then started piling on admin fees. Ask that they instruct Harlands to waive all fees and allow you to start again, using the correct DD date.

If they refuse to help, look for a different gym as I doubt you'll be allowed to remain a member at the gym.

If you can't get through by phone, use email or a letter posted to the HO address.

I’ve received an email from Harlands threatening to get a debt collection team if I don’t pay, should I be concerned.

 

£76 is penalty fees.

Debt collection!!!! OMG you must be really really scared........ Send it to a powerless DCA by all means, and that will be the very last correspondence they'll hear from you.

Complain to the gym for threatening customers, ask who do they think they are? In fact embarrass them on social media, let all their current and potential customers know just how they will be treated.

Hi JB,

You should have realised this from other threads but, when Harlands threaten to involve a DCA, they mean CRS who are their own connected DCA. They're one and the same !!

In time, Harlands/CRS may involve the Zinc Group but they'll back off very quickly when ignored or challenged.

Follow my advice in post #9 above and let us know how you get on ...........

Hi JB,

Thanks for the PM reply and glad to hear your username isn't your REAL name, so no name change required !