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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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GDPR SAR Medical Records to GP - failed twice - help


MrSmithers
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  • 1 month later...

I put a request in (handed in at doctors so no proof of post) about 7/8 weeks ago now and have heard absolutely nothing back, not even a letter to say it would take longer than the required time frame. Any advice on how to proceed please?

 

Thanks.

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  • 2 weeks later...
  • 3 months later...

Again after posting this in via recorded mail i have heard nothing back. The original letter was handed in around August and then posted in on the 8th November.

 

Is this normal? Has it happened to anyone else?

 

I dont know whether i should ring the surgery to complain, the NHS or even their watchdog?

 

Thanks for reading.

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retitled and moved to the NHS forum as data protection is a bit low on readers

 

this might help too:

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?391996-NHS-GP-SAR-Guide-to-Obtain-a-copy-of-or-view-your-patient-records-Updated(7-Viewing)-nbsp

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ICO say you should send a formal complaint to the GP about them not responding to the SAR and if that too is ignored refer it to the ICO.

 

https://ico.org.uk/your-data-matters/raising-concerns/

 

 

I'm not sure whether there would be any benefit in copying that to anyone else in the NHS. GPs are independent contractors, not NHS employees, so it's really only the GP you can pursue for the information they hold.

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I suggest that you start off by reading this post https://www.consumeractiongroup.co.uk/forum/showthread.php?492106-Npower-2-year-nightmare-Please-help&p=5170199&viewfull=1#post5170199 which I put up about the failure of GDPR and what you can expect from the ICO

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Thank you for the replies.

 

Im going to start off with the formal complaint to the surgery.

 

Is there any reason why i should not email this in rather than submit a letter? Im thinking emails leave a better trail then letters.

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never use email

you need a verifiable PAPERTRAIL

1st class mail with free proof of posting from the PO counter

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Would you mind telling us why you are asking for the data.

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Okay. For whatever reason you seem to be constrained by fairly unsocial hours. This means that it is rather difficult to help you with your problem.

 

However, I would suggest that a fairly effective way forward would be to identify the data controller, make sure that you have sent your SAR to that data controller and if everything has been done correctly, then to threaten to bring an action for breach of statutory duty. I'm not sure how it works in the NHS. If the data controller is the GP practice that you are dealing with then I would have thought they would be anxious to avoid a judgement for breach of statutory duty because they will be obliged to report it to the GMC. This would cause them huge problems.

 

So, can you confirm the validity of your SAR and of the data controller you sent it to and let us know who that is.

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So, can you confirm the validity of your SAR and of the data controller you sent it to and let us know who that is.

 

Sorry if its a stupid question but how do you mean?

 

I copied the new SAR request from these forums and edited slightly (copy attached) for my needs, got them signed and then they were handed in and later posted to the surgery.

 

Thank you for the help by the way.

gp sar.pdf

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When you are contemplating this kind of action it is best to be very prepared and to doublecheck at every step. You don't want to be in a position where you issue proceedings and then suddenly find that there is a viable defence on the basis of some technicality.

 

Who is the data controller? Have you discovered this? I don't know how NHS records are controlled under the data protection regime. Is the data controller within the practice or is it some more generalised NHS data controller.

 

You need to check this and be absolutely certain. I suppose it might even be possible that you haven't sent your SAR to the correct person – in which case the SAR would not be valid.

 

I'm recommending this caution for your sake because it will be you who will suffer the humiliation of a defeat and also the loss of a claim fee – however little that might be. Much better to make sure that all your ducks are in a row and then you can go in heavy.

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A quick thought on this one - you say that the request is on behalf of a family member. My initial thinking would be around whether or not you’re entitled to that information, whether or not the practice has received separate instruction from the data subject and whether or not you have the data subject’s consent to access their data in a form that is easily agreed upon and demonstrated to the data controller. It’s very unusual for no response to be made at all but I have dealt with requests where the patient has expressly told us not to provide any information about their care to family members. Another added complication can be in instances of family break ups where vexatious requests are made to try to gather information to undermine the other party.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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  • 2 weeks later...

Sorry for leaving this so long...

 

I had a good search the other day because i was sure i had used this site to identify who i should have sent the SAR to in the first place but couldn't find anything here or elsewhere. Im certain i was helped somewhere with this bit and that the Doctors Surgery was the place to contact because i wanted copies of everything.

 

I think at this point i would like to just contact the doctors surgery anyway as im sure any answer to a complaint will be putting me in the right direction.

 

With regards to permission the SAR i wrote up was addressed from and signed by the relevant family member.

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  • 4 months later...
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